Practice Manager

Position Summary:

Rutgers, The State University of New Jersey, is seeking a Practice Manger for the department of Neurology at the Robert Wood Johnson Medical School.

Responsible for the overall management of clinic operations, business functions and support functions. Directs, coordinates and supervises all operating, medical care delivery, and staff functions within the sites. Responsible for profitability and overall patient satisfaction. In conjunction with the physician staff, responsible for providing quality medical services.

Among the key duties of this position are the following:

• Meets all critical performance measures including appointment access standards, waiting time on site, complaints and appeals processing, member satisfaction with services and member retention.
• Maintains appropriate levels of medical coverage for the practice site ensuring clinical and telephonic access to provider of care.
• Meets frequently with key managers to provide direction, coaching and advice on a daily basis to ensure success in meeting practice goals and objectives.
• Develops and maintains a patient focused, customer oriented, quality driven, team oriented environment. Works to ensure coordination of activities between front desk staff, nursing and medical practice.
• Directs, supervises, coordinates specific functions and activities of clinic as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, support services, etc.
• Assists in development of marketing of new products, services, and subsidiaries.
• Recommends the hiring, firing, promoting, demoting, merit increases, transfers and/or disciplining of employees. Assists in the selection, employment, development, and management of employee and responsible for clinic personnel policies and practices.
• Coordinates with senior management on monitoring medical activities to ensure cost-effective and high-quality health care for patients.

Minimum Education and Experience:

• Bachelor's Degree in Business Administration or health related field or five (5) years of managerial/administrative experience or a combination of managerial, clinical or business office experience in a Neurology ambulatory academic office or a Neurology group practice facility.
• Equivalent experience, education and/or training may be substituted for the education requirements.

Physical Demands and Work Environment:

• Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs.
• Work Environment: Office environment. Moderate noise.