Program Assistant - Placement and Testing Center

The Program Assistant for the Placement & Testing Center provides responsive, courteous, and professional customer service while relaying detailed information regarding assessment and testing functions provided at the center for prospective and continuing students, faculty, staff, and the general public. This position will administer placement, program entry, instructional, proctored and computer-based testing. This position will partake in light data entry and filing duties.

ABOUT THE COLLEGE:

Green River College's student body is made up of approximately 41% Academic Transfer students, 34% Professional-Technical students, 15% Adult Basic Education student, and 3% Applied Bachelor degrees. Green River College has four campuses, including the main campus in Auburn, Washington, with satellite campuses in Kent, downtown Auburn, and Enumclaw. Green River programs serve high school graduates, Running Start students (dual enrollment in local high schools and the college), those seeking retraining for the workforce, international students, students learning English, and Continuing Education students. Green River's service areas are increasingly ethnically diverse, comprising African Americans, African immigrants, Asian Americans, Asians, Latinx, Native Americans, Pacific Islanders, and Middle Eastern Americans, among other communities.

COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION:

We commit to be an anti-racist institution where all students, faculty, and staff receive the access, resources, and services needed to achieve their educational, career, and personal goals. Green River College makes social and economic justice, equity, and inclusion our highest priorities. The Green River College definition of equity encompasses all identities, including but not limited to race, ethnicity, economic status, gender identity, sexual identity, disability, religion/spirituality, immigration status, age, and culture. We understand individual needs vary widely, and the effects of discrimination and historical oppression must be taken into account while aiming for equitable opportunities and outcomes for all.

General Duties:

• Provide quality customer service and communicate clearly in-person, over the phone, to students, faculty, staff, regarding center and general college services, policies and procedures
• Demonstrate multicultural competence (including an awareness and understanding of historically underserved populations) and create an educational environment that affirms commitment to diversity, equity, and inclusion
• Regularly participate in trainings and professional development opportunities to further knowledge and self-awareness of diversity, equity, and inclusion
• Develop and maintain a working knowledge of the services provided by departments within Student Affairs and Instructional areas in order to respond to and/or refer inquiries appropriately and accurately
• Accurately maintain files, exams, and related records
• Consistently maintain a secure testing environment by enforcing established procedures and policies including identification, electronic devices, room monitoring, etc.

Minimum Qualifications

• Associate's degree and two years of experience in customer service and office administration, or testing; or equivalent combination of education and experience
• Proven record of high-quality performance, including but not limited to excellent customer service, punctuality, attendance, accuracy, etc.
• Ability to work and interact effectively with a diverse population of colleagues, staff, faculty, students, and others in a courteous, respectful, and professional manner.
• Excellent written and oral communication skills, including the ability to express ideas and information in language that is appropriate to both the complexity of the topic and the knowledge and understanding of the recipient.
• Ability to appropriately handle sensitive and confidential information, including maintaining compliance with FERPA regulations.
• Ability to complete work tasks as part of a team and independently, including taking initiative.
• Proficient in Microsoft Office Suite (including Word, Excel and Outlook), internet resource navigation, and general office equipment use.

Preferred Qualifications:

• Bachelor's degree
• Ability to fluently speak another language in addition to English (Spanish, Vietnamese, Somali, Russian, or Ukrainian preferred)
• Previous experience as a Pearson VUE Test Administrator
• Previous experience in Washington Community and Technical Colleges

Working Conditions:

• Must have the ability to sit for prolonged period of time at a desk/computer workstation.
• Must have the ability to move freely about the front desk and all testing areas to retrieve and file materials, set up and assist students at computers, and monitor the testing rooms.
• Frequent repetitive arm, hand, and finger motions
• Frequent use of computer and exposure to terminal screen in performing work assignments
• Work in an office setting with frequent interruptions and a high volume of in-person customer interaction.
• May need to carry, lift or move equipment/supplies up to 30 lbs

SPECIAL REQUIREMENTS, LICENSES AND CERTIFICATIONS:

The one-year temporary position may work up to 16 hours a week. A monthly schedule will be created considering office needs and availability of employees. This schedule will need to be flexible and may change.

Successful candidates must be able to become a Pearson VUE Test Administrator (TA) within thirty (30) days of hire. Individuals must wait six (6) months after completing any testing administered through Pearson VUE prior to becoming a TA and must wait six (6) months after being a TA to take a Pearson VUE exam. A list of test owners who work with Pearson VUE can be found at https://home.pearsonvue.com/For-test-centers/Deliver-these-exams.aspx.