Program Manager, Ambulatory Clerkships and Clinical Skills

Description

The Program Manager, Ambulatory Clerkships & Clinical Skills reports to the Assistant Dean for Medical Education Administration. The Ambulatory Clerkships include longitudinal ambulatory clinical experiences spanning the first and second years of medical school in the specialties of medicine, obstetrics and gynecology, surgery, pediatrics, and psychiatry, as well as elective experiences in medicine and pediatrics during the third year. The Clinical Skills program encompasses standardized patient sessions, clinical examinations, and assessment activities throughout the curriculum. This role involves planning, organizing, coordinating, and evaluating program activities for both programs.

Responsibilities include, but are not limited to:

• Collaborates with the Integrated Learning team, Clinical Experiences team, Testing Manager, Clinical Skills faculty, Center for Learning and Innovation staff, Director of Ambulatory Clerkships, Associate Deans for Medical Education, and Data and Analytics staff to plan, implement, and evaluate ambulatory clerkships and clinical skills programs in accordance with the mission and goals of the organization.
• Conducts regular site visits with physician partner groups to determine needs, reevaluate processes, and ensure continuous quality improvement.
• Manages faculty recruitment and appointment processes for ambulatory sites and clinical skills/clinical learning activities.
• Provides comprehensive administrative support to enable faculty members to be successful preceptors, including preparing correspondence, calendar management, meeting coordination, using educational technology, and supporting preparation for teaching and grading.
• Develops and maintains systems for organizing and distributing educational and assessment materials to support student and faculty needs.
• Manages operational oversight of clinical skills educational platforms including Canvas, One45, and facility scheduling systems for clinical skills activities.
• Ensures the accuracy of examination documentation and grading processes for clinical skills assessments.
• Prepares and continuously updates program materials, reports, meeting materials/agendas, and coordinates all classroom sessions, preceptor meetings, one-on-one site director-student meetings, and related sessions.
• Projects programmatic timelines, forecasts deadlines, and creates and updates schedules for both ambulatory and clinical skills activities.
• Recognizes issues of concern as they arise and works with Directors to track, follow up, develop and implement short, medium, and long-term goals and objectives, and recommend changes to enhance success of the programs.
• Coordinates the Independent Study of Clinical Medicine course (also known as ACE Prep).
• Provides support on various projects (research or otherwise) and initiatives, as needed.

Qualifications

• Bachelor’s degree or equivalent required.
• 3-5 years of relevant administrative experience, preferably in an education or health care setting.
• Proficient in Microsoft Office Suite, Zoom, and related software tools.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities independently.
• Must have excellent interpersonal and communication skills, and must demonstrate a high degree of judgment, discretion, and confidentiality.
• Must have the ability to establish and maintain positive working relationships with staff, faculty, and students, manage complex projects in a busy work environment, and approach challenges with creativity and innovation.
• Must be able to provide own transportation to and from off-site meetings. Early mornings are required. Evening and weekend work may be required to monitor program activities and manage workload.