"Program Manager, Graduate Orientation & Operations Support"

Job Details

Title: Program Manager, Graduate Orientation & Operations Support

Department Org: Graduate Studies - 100610

Employee Classification: U1 - Unclassified PSA FT

Bargaining Unit: Professional Staff Association

Primary Location: MC AC

Shift: 1

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

This position supports graduate faculty and graduate students, as well as shared governance and customer service efforts of the College of Graduate Studies (COGS). Service to graduate faculty is provided through day-to-day operations of the Graduate Council (GC), and service to graduate students is provided through onboarding and advising functions that provide a seamless transition from admissions to enrollment to graduation.

Minimum Qualifications:

Education/experience/licensing:
• Bachelor’s degree required;
• Experience working higher education, including part-time/full-time employment, internships, graduate assistantships, or student employment.

Communication and other skills:
• Excellent verbal and written communication skills.
• Critical thinking and effective problem-solving skills.
• Effective decision making and critical thinking skills.
• Detail oriented and accurate.
• Ability to organize and prioritize day-to-day, as well as advanced planning.
• Demonstrated proficiency in general computer skills, including Microsoft Office Suite.
• Must have the ability to complete and maintain mandatory training, per the University mandatory training policy.

Qualifications and core competencies:
• Personal integrity: Demonstrate dependability, honesty, and credibility.
• Adaptability to remain flexible in response to changing situations and environments.
• High ethical standards and fairness in performing duties

Preferred Qualifications:

Experience within orientation, advising, student affairs, counseling, or other high-engagement service environments is preferred.
Experience using enterprise systems/software (SRS, CRM) like Slate, Banner, PowerBI, Blackboard, AppEnhancer, etc. is desirable.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.