Program Manager, Housing Support and Community Responsibility

Department Summary:

Michigan Housing is an actively engaged unit within Student Life Auxiliary Services within the Division of Student Life. M Housing serves approximately 11,500 students: 9,100 undergraduate and 2,400 graduate and professional students and their families. Although first-year students are not required to live on campus; historically 96-98% of all new first-year students choose to live on. Currently, the M Housing portfolio consists of 19 residential facilities that include traditional residence halls, apartments, and other living options located in communities on north and central campuses in Ann Arbor. In partnership with Michigan Dining, there are 9 dining halls and 9 retail operations embedded within the residence halls that serve approximately 4 million meals per year. M Housing partners with other units and Student Life departments to support the residential experience for approximately 50 U-M students on the Marygrove campus, located in Detroit. In Fall 2026, five new residence halls housing 2,300 undergraduate students and a new 822-seat dining facility will open to continue M Housing's strong tradition of providing affordable housing options and services for U-M students. In addition to supporting the academic mission of the University, M Housing creates and sustains diverse learning-centered residential communities that ultimately enhance the residential experience and serve as a guide for their work in support of M Housing values.

Position Summary:

The Michigan Housing Support and Community Responsibility Team (HSCR) consists of 7 full time staff and 11 student staff who coordinate support to residential students and foster communities in which students feel a strong sense of belonging. Our work is rooted in restorative practice principles, which focus on partnering with students to balance support and accountability as members of the community. The team accomplishes this by facilitating dialogue-centered community circles, connecting students to campus resources, and helping them to navigate the campus systems that help them thrive. The team facilitates conduct meetings when a student is alleged of violating a housing policy, inviting them to reflect on their perspective, how they impacted community members, and how to restore relationships so that the community thrive.
The HSCR Program Manager provides support and leadership to the development and delivery of a range of proactive programs and services based in a restorative practices framework. This role works in conjunction with the HSCR Director, 2 Assistant Directors, and 3 additional Program Managers to provide leadership for case management and restorative practice education and training.

• Oversees the day-to-day case management and addresses community conflicts.
• Serves as the primary professional staff leading the Community Circles program.
• Selects, trains, and supervises the HSCR student staff.
• Develops and delivers training to student and full time staff.

Position Responsibilities

(primary responsibilities and duties expected in this position totaling 100% allocation):

45% Case Management

• Primary case manager of the Housing conduct system, to include assigning, updating, and auditing student conduct cases for Case Coordinators.
• Primary case manager for all reports of student concern for Housing and is responsible for all case triage, case review, and student follow-up in collaboration with campus partners to ensure continuity of care with impacted students.
• Serve as a Case Coordinator by adjudicating conduct cases via the HSCR process.

30% Community Circle Program Administration

• Conduct oversight of the Community Circle program in which residents and community members are engaged in a conversation about harm and impact of behavior in the residential community including case follow-up and closure.
• Coordinate ongoing training and staff meetings that update and reinforce the training objectives.
• Supervise, select, and train graduate and undergraduate student program assistant staff who facilitate the Community Circle program. Foster an atmosphere of respect for individual differences and community values.

25% Training and Departmental Leadership

• Co-facilitate annual and ongoing training for more than 400 Residence Education student staff
• Assist with the ongoing training and development of the 40 Community Center Managers and Hall Directors. May also assist with the training of Residential Programs Leadership Team members.
• Develop, maintain, and revise departmental training manuals associated with conduct and conflict materials. Prepare periodic and annual reports.
• Collaborate with the Student Resolution Resources Office, Office of the Dean of Students, Wolverine Wellness, and  Michigan Housing about cases as needed.
• Stay current on trends, best practices, legislation, and federal and state law regulations that affect student conduct and conflict resolution programs.
• May be asked to assist and respond in departmental or institutional crisis situations.
• Other duties as assigned.

Master's degree in Conflict Resolution, Peace Studies, Higher Education, Social Work, or a related field, or an equivalent combination of education and experience.

• At Least (2) two years working in a higher education or community setting with responsibilities related to case management and community engagement and accountability.
• Minimum of one (1) year of supervision, which can include both professional and student staff.
• Working knowledge of the philosophy of restorative practices, social justice, and inclusion.
• Proven ability to communicate and relate effectively with diverse students and staff to nurture inclusiveness, shared responsibility, and collegiality.
• Experience in mediation, conflict management, or restorative practices in resolving conflict.

Knowledge of Clery reporting, Title IX, FERPA, and other related compliance mandates.

• Experience working with Advocate by Symplicity conduct database or a similar conduct database.
• Professional experience in a college or university housing and residential life setting.
• Demonstrated skill in developing and sustaining collaborative and culturally inclusive relationships.
• Considerable leadership experience with student conduct, support services, and crisis response.
• Awareness of trauma informed models of care.

Position Responsibilities Criteria

(leadership and behavioral qualities expected in this position):

• Excellent communication, interpersonal, and organizational skills.
• Demonstrated ability to problem solve, be adaptable in a fast-paced environment, and thrive in a student affairs office responsible for responding to challenging emergent needs and issues.
• Capacity to interact and work with different constituent groups, including students and staff, and the ability to navigate conflict and high-level concerns of wellbeing among groups.
• An understanding of social justice, restorative practices, and student development, including social identities, power, privilege, and oppression, and their role in conduct and conflict.

Working Conditions:

This job requires working evening and weekend hours and traveling to multiple M Housing locations on campus. The position is an onsite position and shares office coverage responsibilities. Possibility for one (1) day remote work a week when working full-time.

Physical Requirements:

Be able to move and transport packages up to 25 pounds.

Direct Reports:

This position supervises 8-11 graduate and undergraduate student staff.

Additional Information:

 This role may have reporting obligations under Title IX and Clery.

Authorization to work in the U.S. is a precondition of employment and applicants for this position will not be sponsored for work visas.

Selected candidates whose start date is 4/1/2026 or after, will not be eligible for the university FY26-27 salary/merit plan unless otherwise notified.

Salary may vary depending on qualifications, experience, and education of the selected candidate.

#studentlife

This position is included in the bargaining unit represented by the University Staff United (USU), which represents bargaining unit members in all matters with respect to wages, benefits, hours and other terms and conditions of employment.

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

The University of Michigan is an equal employment opportunity employer.