Programme Governance and Operations Manager

About the Role

The Programme Governance & Operations Manager provides senior operational and assurance leadership for the PGCE Wales programme, with responsibility for governance, regulatory compliance and end-to-end operational oversight across the student lifecycle. Operating at Grade 7, the role leads defined portfolios with a high level of autonomy, managing complex regulatory activity and exercising professional judgement in areas of institutional and reputational risk.

Working across a complex, partnership-based environment, the postholder establishes and maintains robust planning, reporting and monitoring arrangements to ensure proactive compliance, inspection readiness, and assurance of academic and operational standards. The role provides clear operational leadership across the team, ensuring systems, processes and data are reliable, timely and fit for purpose.

Key Responsibilities

Regulatory & Inspection Readiness

• Lead inspection readiness and accreditation activity, ensuring continuous compliance through effective planning, evidence management and action tracking.
• Hold end-to-end ownership of the accreditation cycle, maintaining a live evidence base aligned to EWC expectations.
• Interpret regulatory and inspection frameworks, providing authoritative advice and coordinating high-quality submissions for external review and inspection.

Governance

• Manage PGCE governance arrangements, including committees and working groups, ensuring effective agendas, high-quality papers, clear action tracking and decision-focused meetings.
• Lead programme-level quality assurance cycles, coordinating planning, evidence and reporting in line with University and programme standards.
• Analyse data to identify risk, inform decision-making and support continuous improvement, producing internal and external reports as required.

Programme Operations and Assurance

• Provide operational oversight of programme QA and assurance activity, coordinating planning, evidence, reporting and information management processes.
• Analyse data and contribute to reporting to support delivery of targets and outcomes within the PGCE Wales five-year strategy.

Partnership, Stakeholder and Senior Manager Support

• Work collaboratively with academic colleagues, professional services and external partners to ensure effective programme delivery and clarity of roles and responsibilities.
• Represent the programme in governance, operational and partnership meetings as required.
• Provide proactive governance and operational support to the Grade 8 Senior Manager, anticipating risk and capacity pressures and contributing to programme planning, improvement and long-term sustainability.