Programme Officer
About the role
We are pleased to offer this excellent opportunity to join our team in the Florence Nightingale Faculty of Nursing, Midwifery & Palliative Care as one of our Programmes Officers.
The work of our Programmes Team is essential to supporting the learning and teaching of over 3,500 students at King’s each year. As one of our Programmes Officers, you will help us to provide world-leading educational support for our students. This is particularly important to us, as our Faculty’s position in the QS World University Rankings places nursing at King’s as 1st the UK and 2nd globally.
Our Programmes Team works closely with professional services staff and senior academic staff within the Faculty, and other Students & Education services across King’s. We work to ensure a professional, supportive, responsive, and personable service incorporating front-line support as the first point of contact for our students and academic staff.
This role will primarily focus on supporting mandatory training, coordinating student interviews, and supporting timetabling activity, ensuring a smooth and efficient experience for both students and academic staff. The Programme Officer will also contribute more broadly across the Programmes Team where needed.
The successful candidate will work proactively to support a broad range of stakeholders. With a highly motived approach, the successful candidate will have the ability to work independently as well as delivering within a team. Most importantly, they will have a passionate commitment to working to ensure the best possible experience for all our students here at King’s.
The selection process will include a panel interview and an assessment.
This is a full-time post (35 hours per week), and you will be offered an indefinite permanent contract.
Location: Hybrid – minimum of 2 days per week on campus (Waterloo Campus)
King’s considers the professional and personal development of our staff a priority and we offer an inspiring range of opportunities for training and career progression. Our Organisational Development team provide in-house and bespoke learning.
About You
To be successful in this role, we are looking for candidates to have the following skills and experience:
Essential criteria
- Excellent written and oral communication skills including the ability to draft documents and correspondence
- Excellent organisation and time management skills
- Strong numeracy skills and ability to analyse numerical data
- Excellent working knowledge of Microsoft Office packages and the ability to work on new systems
- Methodical, detail oriented and flexible approach to work, maintaining a high level of accuracy
- Ability to work with a broad range of stakeholders in a professional and assured manner delivering within a team
- Strong commitment to putting students first, with a customer-focused approach
- Comfortable with adapting to change, driving own professional development and a commitment to continuous improvement
Desirable criteria
- Experience in the use of databases, student records systems (such as SITS) and virtual learning environments (such as Keats/Moodle)
- Prior experience of working in a customer facing environment
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