Project Specialist (SC - International Students IEP)

SUMMARY DESCRIPTION

Under supervision from an appropriate level manager or administrator, the Project Specialist supports the planning, coordination, and implementation of the Intensive English as a Second Language (ESL) program within the Community Education department. This not-for-credit, fee-based initiative serves adult learners from underserved and immigrant communities. The role focuses on improving access to high-quality ESL instruction, promoting student success, and fostering partnerships with community-based organizations. The ideal candidate will have a working knowledge of Mandarin to assist Mandarin-speaking students in navigating the program and accessing support services.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Assist with the development, scheduling, and delivery of ESL (non-credit, fee-based) courses and workshops.
• Coordinate communication between instructors, students, and community partners.
• Support outreach and recruitment efforts targeting underserved and immigrant communities, especially those with Mandarin-speaking populations.
• Provide administrative support including maintaining student records, tracking enrollment, and compiling program data for reporting.
• Serve as a resource to students, helping them access instructional and support services in the ESL program.
• Assist in the preparation of promotional and instructional materials.
• Participate in community events and activities that promote the ESL program and foster partnerships.
• Monitor student progress and provide feedback or referrals to additional resources when appropriate.
• Support instructors with classroom materials, logistics, and student communications.
• Use bilingual (English/Mandarin) skills to communicate with limited English proficient learners when necessary.

QUALIFICATIONS

Knowledge of:

• Principles and practices of adult education and ESL instruction.
• Community-based education models and not-for-credit programming.
• Cultural and linguistic barriers faced by immigrant and limited-English-proficient populations.
• Basic office procedures, including scheduling, data entry, and customer service practices.
• Community resources and support organizations relevant to immigrant populations.
• Basic Mandarin language, particularly conversational and educational vocabulary.

Skills and abilities to:

• Communicate clearly and effectively in English, both verbally and in writing.
• Communicate at a basic level in Mandarin to support non-English-speaking students.
• Work effectively with diverse populations, including students, instructors, and community partners.
• Organize and coordinate multiple projects and activities.
• Analyze and respond to the needs of adult learners from diverse backgrounds.
• Use computer applications such as Microsoft Office Suite and Google Workspace.
• Maintain accurate records and prepare detailed reports.
• Work independently and collaboratively in a dynamic environment.
• Demonstrate cultural competence and sensitivity in service delivery.
• Report to work on a regular and consistent basis, as scheduled, to assigned job.
• Demonstrate basic proficiency in Mandarin (speaking and comprehension).