Unit: Office of Strategic Enrollment Management
Department: Office of Admissions
Department Summary: The VCU Office of Admissions in
the Division of Strategic Enrollment Management and Student Success
is actively searching for a part-time International Admissions
Assistant. The International Admissions Assistant position provides
exemplary customer service to prospective students, staff, and
faculty to support the enrollment goals of VCU. This position will
serve as part of a team of International Admissions professionals
in the VCU Office of Admissions.
This position will perform data entry and other operations tasks in
a fast-paced environment and enjoy the opportunity to work on a
dynamic team. Training will be provided, so no prior experience is
required. This is a part-time position expected to work 20-25 hours
per week.
Duties & Responsibilities:
Communication and Customer Service (35%):
- Promote a culture of excellence, efficiency, and commitment by
communicating with and responding in a timely manner to prospective
international students, faculty, and staff. Communicate
respectfully to internal (academic departments and other campus
partners) and external customers.
Respond to inquiries and questions from admissions applicants,
typically within 24 hours, to ensure applicants submit required
admissions documentation. Proactively inform applicants of missing
application materials.
Listen to and anticipate customer needs, provide clear and
accurate explanations promptly in a professional and courteous
manner to current and prospective undergraduate and graduate
students (who contact the office in-person, by phone, or by email)
on their application status and progress with appropriate
documentation. May provide initial information on admissions,
residency, registration, financial aid, housing, and billing
procedures in compliance with University and SEMSS guidelines.
Resolve any outstanding admissions issues within 5 business
days, escalating to supervisor if necessary. Provides necessary
follow up information (or referral) for special cases.
Apply FERPA requirements as it relates to inquiries and
responding to questions by observing confidentiality.
Credential Evaluations (35%):
- Manage assigned credential evaluation caseload efficiently
which includes reviewing graduate and undergraduate transcripts and
calculate student’s GPA using the scale guidance provided.
- Complete the evaluation form and upload the form into
Slate.
- Communicate to students for missing documents and provide
solutions to issues with applications.
Admissions Decision & finalization Processing (15%):
- Accurately review and evaluate admission decisions for Graduate
applicants and process the decision for admission.
- Process change of major requests for undergraduate students
received from applicants.
- Review submitted final official document and finalize of
admission for International graduate and undergraduate
Other (15%):
- Non-routine projects, such as providing division-wide support
to other SEMSS offices during peak times, which may require
occasional work weeks up to 30 hours and weekend work.
- Participate in cross training with admissions and division
staff on selected projects.
- Complete assigned special projects as required or perform other
tasks as assigned by the current supervisor.
- Attend VCU events such as Open House and Preview Days.
Additional Position Information
- This position requires on-campus work 100% of the time.
- This is a part-time position expected to work 20-25 hours per
week. Never to exceed 1440 hours per year.
- This position requires occasional evening and weekend work –
approximately 5 admissions events per year
- This is a restricted position with funding for one year.
Continued employment depends upon continued funding.
Qualifications:
Minimum Qualifications
- High school diploma or GED.
- Exceptional computer, verbal and written communication,
customer service, problem solving, and organizational skills.
- Ability to follow University, State, and SEMSS policies and
procedures.
- Ability to positively and effectively communicate with varying
groups including prospective students, parents, and families.
- Ability to work with limited supervision and as a team
.
- Ability to work in a fast paced, high stress environment.
- Ability to accurately enter data into student information
systems and to understand computer-generated information with
proficiency in MS Word and Excel.
- Ability to interpret data from reports and execute workflow
distribution.
- Availability to work evening and weekend hours.
- Demonstrated ability to work in and foster an environment of
respect, professionalism and civility with a population of faculty,
staff, and students from all backgrounds and experiences, or a
commitment to do so as a staff member at VCU.
Preferred Qualifications
- Earned or in-progress Bachelor’s degree.
- Experience in a high-volume, customer service-oriented
environment ideally in admissions processing.
- Experience in a position with extensive data entry and public
contact.
- Experience working with Enterprise student information
systems.
- Experience with Banner, PeopleSoft, Technolutions Slate,
Liaison CAS, Perceptive Content (ImageNow).
Salary Range: $15/Hour
FLSA Exemption Status: Non-Exempt
Hours per Week: 20
Restricted Position: Yes
ORP Eligible: No
Flexible Work Arrangement: Fully Onsite
University Job Title: 10111N - Coordinator AA 1
Posting Closes: 9/8/26 at 11:55PM
