University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Job Description Summary

This position is necessary to provide the operational support to safely, and efficiently manage the day to day operations of Penn Racquet Sports facilities.

Responsibilities

• Respond to inquiries about memberships, private lessons, clinics, programs, junior clinics, and summer camp.
• Process payments accurately and efficiently.
• Assist members with navigating and utilizing the facility's app.
• Greet customers warmly and create a positive first impression.
• Continuously provide excellent customer service to address member needs and questions.
• Manage reservations for tennis courts, ensuring an organized schedule.
• Efficiently check in both visitors and members.
• Handle administrative tasks, such as data entry and record keeping.
• Oversee opening and closing procedures for the facility.
• Ensure a welcoming and organized front desk area.

Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Detail-oriented with excellent organizational abilities.
• Customer service experience is a plus.
• Familiarity with tennis, squash and sports facilities is beneficial.