Responsibilities
The duties include, but are not limited to:
SYSTEM ACCESS: Manage user provisioning, roles, permissions, and audit logs. Enforce least-privilege access and institutional SOPs. Create/manage user accounts, set permissions, and audit logs. Guide researchers through project setup (instruments, events, modules). Configure project databases, design data collection forms (surveys, data entry), and set up complex logic (branching, piping).
SYSTEM PERFORMANCE: Monitor system performance, security, and capacity. Coordinate upgrades, patches, and external module lifecycle. Troubleshoot issues, assist with data management, and resolve technical problems for users. Implement data quality checks, ensure compliance with privacy regulations (IRB), and maintain data security. Establish and maintain governance workflows for project review/approval, data retention, and export controls. Define and track KPIs for platform adoption, data quality, uptime, ticket, and training impact.
PROJECT COORDINATION: Consult with study teams to translate protocols into REDCap projects (instruments, events/arms, longitudinal design). Validate project configurations for data integrity, workflows, and regulatory compliance. Provide best-practice templates and libraries (common instruments, longitudinal frameworks, event mappings).
PROVIDE SUPPORT: Provide Tier 2/3 support. Troubleshoot complex issues, triage tickets, and communicate release notes/changes. Implement periodic audits for permissions, PHI handling, and data exports. Remediate findings.
PARTNERSHIP: Work with IT, study team, and regulatory teams to align REDCap with organizational goals. Partner with IRB/Compliance on privacy, consent, retention, and audit readiness (HIPAA, 21 CFR Part 11).
OTHER: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university in Health Informatics, Clinical Research, Information Systems, Biostatistics, or related field, and three years of experience in academic medical centers, large research organizations, or related field.
Preferred Qualifications
Master's in Health Informatics, Clinical Research, or related field. Experience in academic medical centers or large research organizations.
