REGISTERED NURSE (Ambulatory Care Nurse Resource Pool: Pediatric Medical and Surgical Specialty)

Job Summary

Provide nursing care in a variety of Ambulatory Care settings with primary responsibilities in the pediatric Medical and Surgical Specialty Clinics.

• Assessment of patient needs and assist with medical issues related to health concerns.
• Manage prescription refill requests and secure patient messages.
• Adapts communication style to patients representing diverse personal, professional, cultural, and socio-economic backgrounds.
• Uses excellent listening skills to receive detailed information.
• Utilize electronic protocol database to assess, educate and document all health information in an accurate and expedient fashion.
• Responsive to the needs of a clinic.
• Assists with procedures as needed.
• Meets minimum established quality and productivity standards
• Knowledge and appropriate use of internal and external resources.
• Collaborate with providers when necessary in providing advice or determining disposition for patient.
• Provide functional supervision to assistive personnel; collaborate with colleagues, other disciplines, and health care/community services to promote continuity of care.
• Assist with patient flow as necessary and appropriate.
• Work with licensed providers to develop and carry out clinical standards of care for various patient diagnoses.
• Assist in orientation of team members as appropriate, including observation and participation of patient care activities.
• Actively participate and support performance improvement activities related to self, clinic, department, and institutional goals and objectives.
• Telephone management, patient and family education, assistance with procedures, and other responsibilities as assigned.
• This position could involve travel to various locations to all Michigan Medicine facilities.

Expectations of the position

• Demonstrated ability of effective interpersonal, verbal, and written communication with internal and external customers.
• Demonstrated adaptability to changing needs and priorities on clinic, department, and institutional goals/objectives.
• Demonstrated ability to prioritize and problem solve effectively and efficiently.
• Demonstrated ability to seek constructive approaches to resolving workplace issues.
• Demonstrated willingness to support and participate in change based on unit, department, and institutional goals and objectives.
• Demonstrated critical thinking skills through use of the nursing process, excellent problem solving skills, and demonstrated ability to set priorities.
• Demonstrated customer service, interpersonal communication skills, and the ability to build respectful relationships within and between units and individuals.
• Demonstrated accountability and dependability including good attendance record with punctuality and completion of work.
• Demonstrated knowledge and skills providing patient and family education and coaching related to chronic conditions
• Proficiency with typing and electronic health record documentation
• Ability to manage complex clinical issues utilizing assessment skills, protocols, and evidence-based interventions

Required Qualifications

• Current license to practice nursing in the State of Michigan (RN).
• Three (3) years, within the last three (3) years of RN experience caring for the pediatric patients in the inpatient medical/surgical units, ICU or Ambulatory Care.

RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.

Desired Qualifications

• Ambulatory Care Experience with telephone triage/symptom management within the last two (2) years.
• Experience as a float RN within last 3 years.
• BSN
• Proficiency with MiChart management and documentation in electronic health record, e.g., Epic as indicated by interviews, references, and/or performance evaluation in past 2 out of 3 years RN experience.
• Experience performing patient education for individuals and/or groups.
• Demonstrate excellent written and verbal communication skills as evidence by resume, annual evaluations, and references.

Salary & Nursing Framework Level: This UMPNC RN posting is posted as Nursing Framework LEVEL C. Actual Nursing Framework LEVEL and salary will be determined at time of hire. Nursing Framework levels range from Level A to Level F.

28 hours/week, 0.7 FTE. Day shift, Monday through Friday, with possibility for evenings, weekends and holidays based on clinic needs. Flexibility is required. Location - Ambulatory Care Nursing Resource Pool (ACNRP) Pediatric Medical and Surgical Specialty Focus. All new employees will be expected to float to a designated unit(s) in times of low census.