Reliability Specialist

NEBOSH

Who we are:

The National Examination Board in Occupational Safety and Health (NEBOSH) is a leading global organisation that provides health, safety, and environmental qualifications.

We are looking for a Reliability Specialist to join on a full-time permanent basis to join our Reliability Specialist technical team.

As a member of our friendly and fast-paced team, you will adopt responsibility for providing technical support in the overseeing of the quality assurance and awarding of all NEBOSH internal and external assessments, using collaborative skills together with excellent communication skills, and attention to detail whilst maintaining confidentially and integrity.

The role will support the Director of Reliability to manage, measure, review and analyse the performance of Examiners, Team Leaders, Internal Assessors and Moderators in compliance with policies, procedures that contributes to meeting our strategy and charitable objectives.

The role:

Working as part of the Reliability Team you will hold responsibility for the overseeing of the awarding for NEBOSH qualifications and assessments including that they are marked consistently and accurately to an agreed standard. This will encompass that all internally and externally assessments are quality assured in accordance with SQA, Ofqual and NEBOSH requirements.

You will support the assessment service that runs within strict timeframes driven by examination results and notification dates, ensuring accurate data is maintained, the performance of which directly impacts upon the customer experience with NEBOSH.

About You:

Where you are likely to be at the moment;

• You have either achieved or currently studying a Diploma level qualification in Health, Safety and Environment
• You hold the NEBOSH National/International General Certificate or equivalent
• Working towards or Membership of IOSH or other relevant health and safety professional body
• Knowledge of NEBOSH products and services.
• Knowledge and experience in the reliability of assessment components (including setting and marking of examinations)
• Excellent written and verbal communications
• Excellent presentation skills and experience in facilitating training workshops

Knowledge and experience:

• Knowledge and experience in the use of assessment and awarding procedures
• Knowledge and experience in dealing with marking exceptions and queries from Examiners and Team Leaders
• Knowledge and experience in examination quality assurance processes such as quality assurance, moderation and verification
• Experience of building and maintaining relationships with Examiners, Team Leaders, Learning Partners, and other stakeholders
• Working on your own and as part of a team to meet key deadlines
• Flexible approach to work
• Experience in working in a fast-paced environment with strict deadlines
• Experience in processing high volumes of data accurately and in line with legislation
• Knowledge and experience in the ‘end to end’ assessment process
• Excellent IT skills, including Word, Excel, Outlook, PowerPoint, use of marking platforms

Key skills and attributes for the job:

• Confident telephone manner and able to respond positively during difficult conversations
• Ability to use initiative to find solutions to a problem
• Ability to adapt to change in a dynamic, fast paced working environment
• Listens to the customer to identify their needs to find the best solution/resolution
• Attention to detail to ensure accuracy
• Ability to engage with and influence a diverse range of stakeholders at different levels and via a variety of media
• Self-motivated
• Ideally, hold a current driving license