Coordinate with Access Services staff and student assistants to properly open Fenwick Library on assigned days;

Charging out library materials, discharging returned materials, accepting payments for fines and fees, answering informational and basic reference questions, working with student assistants who staff the Information Desk, and providing other customer service relevant to the library and university; and

Serving as senior person in charge to coordinate with facilities and services during days and weekend hours when staff in Access Services or library administration are not available.

Other duties as assigned

Required Qualifications:

Applicants must have the following required qualifications, knowledge, skills and abilities:

• Experience using a library service platform / integrated library system, office productivity software, or computer equipment and software;
• Strong customer service skills;
• Aptitude for accurate and detail-oriented work;
• Solid organizational skills, including the ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment;
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse, academic environment and for interacting with library staff, faculty, students, and members of the public;
• Well-developed analytical and problem-solving skills; and
• Ability to remain calm, negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Preferred Qualifications:

• Library experience providing circulation and reference services;
• Experience with library systems (such as Alma) and/or research resources (such as EBSCO, JSTOR, ProQuest, etc.); and
• Experience supervising others.

Instructions to Applicants:

Please note that current Mason students will not be considered for this position. Apply for Research Poster Printing Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: September 3, 2026

Posting Close Date: September 12, 2026

Open Until Filled: No

Mason Ad Statement

George Mason University is a nationally ranked R1 research university committed to creating a more just, free, and prosperous world. With 40,000 enrolled students, George Mason is the largest and most diverse public research university in Virginia, offering degree programs at the master's, doctoral, and professional level, along with certificates and credentials.

George Mason fosters an All Together Different environment for students, faculty, and staff, driven by our core beliefs. We believe in inclusivity over exclusivity; we believe in advancing our mission by being willing to take risks, not avoiding them; and we believe our best work is possible when we apply our diversity of origin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/