Reservations & Auxiliary Services Representative (Part Time, $17.50), Graylyn Conference Center

Job Description Summary

This individual must exude professionalism and possess a passion for service while supporting multiple departments and teams. The position will be involved in everything from reservations, contracts, and sales support to room assignments. The individual must also be available for weekends or holidays as business demands dictate.

Essential Functions:

• Receives incoming calls and routes guests to the appropriate department.
• Takes Room and Food and beverage dining reservations, including creating banquet orders for special events, internal meetings, and site visits.
• Coordinates room assignments and billing.
• Tracks and creates reports based on property Sustainability Practices.
• Supports the Sales function, including, but not limited to, creating/processing contracts, creating/maintaining weekly reporting needs, and processing invoices. Supports the accounting function, including assisting with AP invoices and monitoring any credit challenges.
• Conducts onboarding for new hires. Ensures training and administrative functions are complete.
• Will work within the compliance software and property management systems to support the property logistical planning.
• Performs other related duties as assigned and any combination of duties described above.

Required Education, Knowledge, Skills, Abilities:

• Knowledge of Hotels Software Opera or other property management hotel systems is a plus.
• Ability to handle multiple tasks in an often busy environment.
• Excellent communication skills, both verbal and written.
• Ability to make independent judgment decisions to balance priorities.
• Excellent interpersonal and customer service skills.
• Ability to organize space and equipment.
• Ability to interact with guests in a positive and tactful manner.
• Ability to operate computers, knowledge of Opera and general knowledge of Microsoft Office or Google suite of products.

Physical Requirements:

Sedentary work. Talking, hearing, repetitive motions. Close visual acuity.

Environmental Conditions:

Not substantially exposed to adverse environmental conditions. Administrative office environment