Collaborates daily with residence hall leadership, custodial, and facilities staff.

Manages maintenance requests, including following up with facilities staff and residents with updates.

Assists in the selection, training, supervision, direction, and payroll administration of part-time desk staff.

Responds to CRM cases, emails, and phone calls.

Prepares conference billings and guest housing receipts.

Maintains accurate timekeeping for assigned staff through Kuali Time system.

Responds to inquiries from outside the department, answers questions regarding department's policies and procedures or refers to appropriate office.

Responds to resident concerns in a timely and professional manner.

Audits building occupancy in collaboration with the assignment's office monthly to ensure records are accurate.

Handles the center event registration process, including space reservations.

Manages room blocks for summer conferences, works closely with in-center staff to co-supervise summer staff.

Ensures rooms are ready for move-in, tests access cards, and troubleshoots issues with guests.

Sorts, distributes, and forwards mail; prepares and places supply and copy orders.

General Responsibilities

• Assists with administrative needs related to the daily operations, planning, and implementation of residence life initiatives.
• Performs duties such as attending a front desk, answering phones and email, and delivering messages and mail.
• Develops, monitors and oversees maintenance of databases for housing management system, parking, mail tracking, guest housing, work orders, electronic access, and key systems. Ensures data is accurate, complete, and up-to-date.
• Monitors and processes guest housing, damages, and storage to include reservations and billing. Oversees the preparation of various business reports.
• Assists other residence life staff, including maintenance staff, with the overall condition of the building. Follows up on maintenance and work orders to ensure timely completion; coordinates cleaning, moving, and repairs schedules.
• Responds to and resolves resident problems and issues as they arise. Serves as informational resource to residents and staff on housing policies and procedures or refers to the appropriate office.
• Provides directions, support, and information related to policies, procedures, and building rules to residents, students, faculty/staff, campus visitors, and other internal and external constituents.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 2 years in office environment, higher education, or a related field.

SKILLS

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Preferred

• Effective interpersonal skills
• Excellent organizational skills
• Demonstrates ability to maintain confidential information
• Demonstrates excellent judgment and decision-making skills
• Ability to simultaneously handle multiple priorities
• Ability to work with a wide range of people

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

The person in this role must regularly move up to 10 pounds, frequently move up to 25 pounds, and occasionally move up to 50 pounds with assistance.

Additional Information

Learn more about Bloomington, Indiana

Additional Information

This is a CWA union-covered position.

Work Location

Indiana University Bloomington

This is an in person position.

Advertised Salary

$17.00 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Student Services

Job Family: Residence Life

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

Contact Us

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Telephone: 812-856-1234