Resident Outreach Coordinator
Job Summary
The Resident Outreach Coordinator for Residential Education
position is a full-time, live-on campus 12 months of the year,
professional staff position within the Office of Residence Life
(ORL) and the Office of the Dean of Students (ODOS), within the
Student Affairs Division at the University of Utah.
Reporting to the Associate Director of Campus Support and
Intervention, the Resident Outreach Coordinator (ROC) oversees the
management of residents of concern in a campus residential
community of just under 7,000 residents. The ROC supports the
retention and graduation of students by providing support and
referral to resources. Under the guidance of the Office of the Dean
of Students, the ROC will coordinate day-to-day resident of concern
assistance.
This role requires living on campus and includes
on-call responsibilities within an assigned area and across campus
as needed.
About Student Affairs
The Office of the Dean of Students is part of Student Affairs.
Student Affairs is comprised of over 20 departments and is focused
on supporting student well-being and success with the ultimate goal
of assisting students in discovering their passion, people, and
purpose. To that end, we aim to foster an environment that
encourages employees to embrace innovative service delivery methods
to best meet the needs of our students. As a result, students have
the opportunity to participate in the creation of campus culture,
collaboratively working alongside professional staff, student
leaders, and academic partners.
Compensation
Starting Annual Salary: $53,167
Comprehensive University Benefit Plan:
·
https://benefits.utah.edu/
An Apartment: Furnishings available, including all utilities and
internet.
At the University of Utah, we are committed to ensuring our staff
feels at home while living on campus. To support this, we offer an
inclusive partner policy, allowing staff to live with their
partners, family, or roommates as they choose. We also permit pets
(cats, dogs, fish, birds, etc.), in accordance with the Office of
Residence Life pet policy.
Responsibilities
Case Management:
- Manage resident of concern cases from beginning to
completion.
- Utilize Symplicity's Advocate software to document incoming and
outgoing communications, including behavioral reports, requests for
campus resources, meeting notes, document collection, and action
logs
Use various methods of contact to speak with residents of
concern and align with the correct resource(s).
Respond to communications from concerned campus and community
members regarding new and existing residents of concern.
Investigate and report relevant information on cases.
Meet with residents and otherwise engage with them through
various means to identify areas of concern and to provide
information, guidance, and support as appropriate to the
situation.
Utilize NaBITA's risk rubric to identify concerning behavior
and implement appropriate interventions
Track trends or changes in student behavior and assess for
ongoing interventions.
Assist residents with social services needs including referral
to campus and community resources.
Appropriately coordinate with other University personnel,
public safety officers, government agencies, and family members
when responding to students in distress.
Conduct follow-up inquiries regarding threat assessment
cases.
Outreach/Education:
- Coordinate outreach efforts to the University community
regarding student behavioral concerns, intervention strategies, and
current national and University trends in behavioral
intervention.
- Develop communication materials in a variety of media to
support outreach efforts.
- Develop and maintain appropriate manuals, forms, and
procedures.
- Design, organize, and facilitate educational programs and
ongoing training for the Office of Residence Life, Student Affairs
and other campus staff, including but not limited to care and
support.
Administrative Support:
- Provides administrative support to the Associate Director of
Campus Support and Intervention. Direct day-to-day operations of
resident outreach and follow-up with cases.
- Assist in the development and proper interpretation of policies
and procedures among staff and residents.
- Serve on the Office of Residence Life work committees.
- Participate in large-scale processes, including training,
evaluations, and opening/move-in events.
- Serve as a liaison to the Office of the Dean of Students, the
University Counseling Center, the Office of Equal Opportunity, and
other resource-based campus offices.
- Maintain an area budget in accordance with purchasing
guidelines.
- Work to advance the University of Utah, Division of Student
Affairs, and Office of Residence Life's strategic plans through
participation in goal setting, program implementation,
committee/task force work and assessment efforts.
- Assist in meeting requirements of University policies (FERPA,
Clery, etc.).
Availability/ On-Call:
- The Resident Outreach Coordinator (ROC) for the Office of
Residence Life (ORL) & Dean of Students (ODOS) is a full-time,
live-on staff member.
- The ROC for ODOS will maintain regular office hours from 8:00
AM to 5:00 PM.
- While serving on-call, the ROC must remain within a 20-minute
response time to the University. ROCs are expected to be on-call
during holidays, weekends, and evenings as needed to ensure 24/7
coverage.
- Resident Outreach Coordinators participate in a rotational
on-call team that provides crisis response for our residential
students on campus.
This job description is not designed to contain or be interpreted
as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to the
job.
Work Environment and Level of Frequency typically
requiredNearly Continuously: Office
environment.
Physical Requirements and Level of Frequency
that may be requiredNearly Continuously: Sitting, hearing,
listening, talking.Often: Repetitive hand motion (such as typing),
walking.Seldom: Bending, reaching overhead.
Minimum Qualifications
Bachelor's degree in a related area or equivalency (one year of
education can be substituted for two years of related work
experience).
Four to six years of progressively more responsible management
experience. Background knowledge of hiring department's area of
specialization in order to analyze, plan and draw conclusions for
recommendations to superiors. Demonstrated leadership skills in
planning and directing employees and processes in order to
effectively monitor and develop subordinates and to ensure the
smooth operation of department. Master's degree in a related area
may be preferred.
Applicants must demonstrate the potential ability to perform the
essential functions of the job as outlined in the position
description.
Preferences
- Demonstrated experience working with students from all
backgrounds and supporting their individual needs.
- Demonstrated experience with student support, crisis
intervention, and emergency response.
Special Instructions
Requisition Number: PRN45292B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 8 am-5 pm. Some evening and
weekend commitments will be required to fullfill the duties of the
position.
Department: 02337 - Campus Support & Intervention
Location: Campus
Pay Rate Range: $53,166.75
Close Date: 09/09/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9746805"">https://utah.peopleadmin.com/postings/203325
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