Residential Housekeeping - Area Supervisor

Job Summary

The Area Supervisor is responsible for leading daily residential housekeeping operations while serving as a working supervisor. This role provides direct supervision, coaching, and accountability for assigned staff while actively supporting cleaning operations to ensure service continuity. The Supervisor is expected to perform housekeeping duties as needed to maintain service levels, respond to staffing gaps, and support team productivity. This position participates in an on-call rotation and is available for call-back responsibilities to support after-hours and emergency operational needs.

Duties & Essential Job Functions

1. Leads assigned team by coaching, counseling, and directing employees; planning, monitoring, and evaluating job performance; and ensuring accountability to established standards, policies, and procedures.
2. Trains and develops staff by monitoring cleaning methods, equipment usage, and operational expectations to ensure consistency and quality of service delivery.
3. Maintains daily operations by assigning work, monitoring schedules, addressing staffing gaps, troubleshooting operational issues; and responding to urgent or emergency situations.
4. Serves in a hands-on leadership capacity by performing housekeeping duties alongside staff when needed to maintain service levels, including covering absences, supporting high-demand periods, and ensuring completion of assigned work.
5. Adjusts staffing and workload in real time to ensure operational coverage and service expectations are met across assigned areas.
6. Participates in an on-call rotation and is available for call-back duties to address after-hours issues, emergencies, and operational needs.
7. Maintains a safe and compliant work environment by enforcing safety standards; proper chemical handling, and adherence to university and regulatory requirements.
8. Monitors inventory and equipment by maintaining supply levels, ensuring proper usage, and safeguarding university assets.
9. Ensures quality service delivery by conducting inspections, addressing deficiencies, and maintaining established cleanliness standards.
10. Collects, maintains, and reports operational data including staffing levels, attendance, productivity, inspections, and service outcomes; ensures timely and accurate submission of information to managers and leadership as requested.
11. Maintains required administrative documentation including schedules, timekeeping verification, incident reporting, and performance-related records in alignment with university expectations.
12. Provides timely and proactive communication to management regarding operational status, challenges, and resource needs; ensures leadership has accurate and current information to support decision-making.
13. Performs other related duties as assigned.

Required Education & Experience

• High school diploma or GED.
• Experience supervising or leading teams.
• Experience in cleaning services, facilities operations, or hospitality environments.