Residential Services Manager, Residential & Hospitality Services
Job Description Summary
The Residential Services Manager (RSM) will have full responsibility for one of twelve Information Centers (IC) in the College Houses and serve as part of a team responsible for the safety, appearance, and overall condition of the building.
This individual will manage a front-line resident and guest services operation serving varied Residential & Hospitality Services (RHS) customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.
Job Responsibilities
- Responsible for one of twelve Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building.
- Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.
- Assist in developing information, communication and customer service delivery strategies for all 12 ICs.
- Promote a positive image of RSM and act as an ambassador to the University.
- Responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
- Expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building.
- Manage a team of student workers (Residential Operations Assistants)
Qualifications & Requirements
- High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting, or equivalent combination of education and experience.
- Has above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus.
- Is proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet.
- Possesses desire to work in a university setting, with students and in a service-oriented organization.
- Demonstrates the ability to work independently while functioning as part of a team.
- Experience in hiring, training, supervising and evaluating student staff and/or part-time staff preferred.
- Must have the ability to work in a fast-paced, high-pressure environment.
- Ability to function with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously.
- Possess the ability to make sound professional judgments.
- Must be dependable and flexible.
- Must be able to develop good working relationships with colleagues, faculty, staff, and students.
- Possesses interest in working in a diverse University setting with much student contact.
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