Job Description Summary

The Residential Services Manager (RSM) will have full responsibility for one of twelve Information Centers (IC) in the College Houses and serve as part of a team responsible for the safety, appearance, and overall condition of the building.

This individual will manage a front-line resident and guest services operation serving varied Residential & Hospitality Services (RHS) customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.

Job Responsibilities

Responsible for one of twelve Information Centers (IC) in the College Houses and Sansom Place and serve as part of a team responsible for the safety, appearance and overall condition of the building.
Manage a front-line resident and guest services operation serving varied Residential and Hospitality Services customers. The IC will operate 7 days/week, 24 hours/day, including national holidays and recognized University holidays.
Assist in developing information, communication and customer service delivery strategies for all 12 ICs.
Promote a positive image of RSM and act as an ambassador to the University.
Responsible for developing positive working relationships with colleagues and critical members of other departments such: College Houses and Academic Services (CHAS) and Facilities and Real Estate Services (FRES).
Expected to maintain ongoing communications regarding activities and events serving the communities in his/her designated building.
Manage a team of student workers (Residential Operations Assistants)

Qualifications & Requirements

High school diploma or equivalent required, with 1 to 2 years of progressive customer service experience, preferably in an academic setting, or equivalent combination of education and experience.
Has above-average oral and written communications skills, as well as interpersonal and organizational skills with an understanding of and deep commitment to service excellence and customer focus.
Is proficient in workplace computing: word processing, spreadsheet and database management, Microsoft Office applications, and Internet.
Possesses desire to work in a university setting, with students and in a service-oriented organization.
Demonstrates the ability to work independently while functioning as part of a team.
Experience in hiring, training, supervising and evaluating student staff and/or part-time staff preferred.
Must have the ability to work in a fast-paced, high-pressure environment.
Ability to function with a high level of service with attention to detail and the ability to handle multiple tasks simultaneously.
Possess the ability to make sound professional judgments.
Must be dependable and flexible.
Must be able to develop good working relationships with colleagues, faculty, staff, and students.
Possesses interest in working in a diverse University setting with much student contact.

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Residential Services Manager, Residential & Hospitality Services

University of Pennsylvania

University of Pennsylvania, Philadelphia, PA, USA

Job Description Summary

This is a Preview Listing…

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Residential Services Manager, Residential & Hospitality Services

University of Pennsylvania