Revenue and Recovery Associate

Company: Virginia Tech

Job Location: Blacksburg, 24061

Category: Business and Financial Services

Type: Full-Time

Job Description

Supports revenue and recovery operations for the Division of Information Technology. This role is responsible for executing billing processes, ensuring timely revenue collection, supporting licensing compliance, and maintaining accurate financial and operational documentation. This role will also assist with customer inquiries, audit requests, and process improvement initiatives related to revenue and recovery functions.

Key Responsibilities

• Generate, review, and distribute cost recovery invoices; proactively follow up with departments to ensure timely payment and revenue collections.
• Process departmental orders and service requests, ensuring accurate billing in alignment with established revenue procedures.
• Partner with the Controller's Office to ensure efficient processing, reconciliation, and posting of financial transactions.
• Maintain and continuously improve documentation for revenue and recovery procedures.
• Review and process work orders within the billing system to ensure accuracy, compliance, and completeness.
• Reconcile daily cash receipts from the Bursar's Office and resolve discrepancies.
• Maintain accurate records to support reporting, forecasting, and audit readiness.
• Provide support for students in software licensing processes, along with interfacing with the Bursar office for student charges.

Required Qualifications

• Proficiency in Microsoft Excel and Word with the ability to manage and analyze financial data.
• Strong attention to detail in processing financial transactions and maintaining documentation.
• Working knowledge of administrative and financial processes, systems, and office procedures.
• Effective communication skills with the ability to engage professionally with departments, students, and stakeholders.

Preferred Qualifications

• Experience with recovery or revenue operations in higher education or public sector environments.
• Familiarity with e-procurement and financial systems (e.g., Jaggaer or similar platforms).
• Experience managing enterprise software licensing, distribution, and compliance.
• Proven ability to make independent decisions, interpret policies, and improve operational processes.
• Strong analytical skills with the ability to identify trends and improve revenue recovery outcomes.

Pay Band 3

Overtime Status Non-Exempt: Eligible for overtime

Appointment Type Regular

Salary Information Commensurate with experience

Hours per week 40

Review Date 4/29/26

Additional Information

Sponsorship is not available for this position.

The successful candidate will be required to have a criminal conviction check.

If you are an individual with a disability and desire an accommodation, please contact IT Human Resources at ithr@vt.edu during regular business hours at least 10 business days prior to the event.