Revenue Cycle Services Coordinator 1-Contact Lens

The Revenue Cycle Services Coordinator plays a critical role in clinic operations and financial management, supporting both patient flow and administrative compliance across the College of Optometry's clinical services.

1. Patient Encounters & Access

• Triage phone, in-person patient encounters, and patient secure-messaging detailing visual and ocular complaints, and ocular emergencies. The Coordinator will make independent decisions regarding scheduling appointments in the appropriate clinic service to maintain full clinic schedules.
• Provide comprehensive patient services, including assisting with patient arrivals, appointment check-in and check-out, and interfacing with phone call management software.
• Understands and explains eye examination procedures and fees to patients, answers patient prescription-related questions, and answers patient questions based on medical record information.
• Responds to spectacle, contact lens, and medication/medication refill requests in person, over the phone, and through the online portal from patients and attending optometrists.

2. Revenue Cycle Management

• Responsible for arranging and verifying insurance coverage, prior authorizations, and vouchers.
• Provide patient check-out services by re-verifying insurance, processing patient billing and coding for accurate optometric procedures and diagnostic codes, and collecting exam fees and co-pays.
• Post payments for services and materials, determine patient and insurance responsible balances, and accurately enter adjustments, refunds, and discounts in the Compulink software.

3. Supply Coordination

• Process incoming optometry student and patient supply and trial contact lens orders.
• Interface with laboratories for stock and specialty orders to track fulfillment, warranty, exchange, returns, and credits.
• Provide supply invoice documentation to the accountant for payment processing.

4. Medical Records & Compliance

• Understand HIPAA policy and present HIPAA information to patients. Understand HIPAA and ensure data entry of confidential patient information.
• Support Medical Records Department daily operations in accordance with state/federal regulations and college/university procedures governing medical records handling.
• Prepare and review medical records and prescriptions for completeness and accuracy, scan documents/images into the Electronic Health Record (EHR), and conduct quality reviews.
• Performs Release of Information duties in a secure and confidential manner.
• Communicates with other medical providers regarding patient care and referrals; delivers and retrieves records. Provides copies of receipts and prescriptions (Rx's) to patients and obtains Rx acknowledgements from patients.

5. Administrative and Operational Support

• Responsible for maintaining the consult room and front office space to ensure all spaces are appropriately stocked, organized, clean, and up to date.
• May perform these duties in other departments such as, Medical Records, Vision Rehabilitation, Contact Lens, Binocular Vision/Pediatrics, Vision Therapy, Advanced Ocular Care, and Eyewear Gallery. Performs other Administrative duties as needed.

Minimum Class Requirements Per CCS Class Specs:

• High School Diploma or GED

Desired Experience:

• One year of experience in an optometric or health care setting is desired
• PC Knowledge and interpersonal, verbal, and written communication.
• Graduate of a two- year optometric technician program, optician, or apprentice optician
• Knowledge of practice management software
• Understanding of medical and administrative procedures.

Pay Rate: $15.15- $19.79

Salary offer will be determined from candidate education, experience, internal equity, and budget.

FUNCTION: Finance
SUB-FUNCTION: Revenue Cycle Services
CAREER BAND: Individual Contributor- Technical
CAREER LEVEL: T1