Job Summary

The Center for Patient Partnerships (CPP) seeks a manager advocate for the new rural health insurance program. The position will coordinate this new endeavor, lead helpline intake, one-on-one consumer education efforts and brief intervention advocacy services to qualifying clients to support access to health care. The efforts will assist rural Wisconsin consumers with understanding systems and processes that consumers must navigate to get coverage for their care. This position will oversee the day-to-day operations of the program, oversee program development-and implementation of policies and procedures- for intake and triage components of the program, assist with program quality assurance and reporting, track trends, and collaborate on system-level advocacy. The position will supervise implementation of intake and triage services, including supervision of a graduate student project assistant and graduate and undergraduate students.

Responsibilities for this position include:

• Oversee the day-to-day operations of the program
• Oversee telephone and web-based helpline intake and provide prompt, high quality, confidential brief intervention and intensive advocacy services until problem resolution, referral, or case discharge
• Develop and implement operating policies and procedures for helpline intake and brief interventions including consumer education and advocacy services
• Develop training materials, train, and supervise staff and students to provide high quality one-on-one education and advocacy services regarding health insurance and self-funded plans
• Contribute to system change activities and compilation of recommendations regarding changes to policy, processes, contracts, administrative codes, and statutes based upon trend identification
• Promote continuous improvement through problem identification, reporting, and participation in internal and external meetings and convenings; and implement and incorporate best practices and new learnings
• Keep abreast of changing laws, regulations, and practices related to health coverage
• Contribute to CPP broadly through participation in staff meetings, sharing of learnings, and office coverage

Other duties as assigned