Ryan White Pharmacy Coordinator, School of Medicine
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Virginia Commonwealth University (VCU) School of Medicine is a premier academic medical center located in the heart of Richmond. Accounting for almost half of VCU’s sponsored research, the School of Medicine is internationally recognized for patient care and education. Virginia Commonwealth University is an equal opportunity employer.
Position Summary
The Pharmacy Coordinator is responsible for coordinating the operational and pharmacy-related activities of a high-volume long-acting injectable HIV treatment program. This role manages patient scheduling, insurance verification, medication access, and ongoing follow-up to ensure timely administration of all injections.
Working within a Ryan White funded program, the coordinator serves as a key liaison between patients, providers, the hospital pharmacy, and 340B contract pharmacies. The position ensures efficient medication procurement, adherence to injection schedules, and navigation of complex insurance and assistance programs.
Core Responsibilities
- Patient Scheduling & Coordination (30%): Coordinate and maintain complex injection schedules (monthly and every-2-month dosing). Proactively schedule initial, loading dose, and maintenance injections. Track missed or delayed appointments and implement rescheduling workflows. Serve as the primary point of contact for appointment coordination, reminders, and follow-up outreach.
- Insurance Verification & Medication Access (25%): Verify insurance coverage, benefits, and prior authorization requirements. Submit and track prior authorizations, appeals, and renewals. Coordinate access to Ryan White funding, ADAP, manufacturer assistance programs, and copay support. Ensure compliance with 340B program requirements.
- Pharmacy Coordination (20%): Act as liaison between clinic providers, hospital pharmacy, and 340B contract pharmacies. Coordinate medication ordering, delivery, storage, and inventory tracking. Assist with medication reconciliation and documentation in EPIC.
- Patient Follow-Up & Care Navigation (15%): Conduct proactive patient outreach to support adherence. Identify barriers to care and coordinate with case management. Educate patients on injection schedules and maintain accurate documentation in the EMR.
- Program Operations & Compliance (10%): Maintain tracking systems for patient scheduling, medication status, and adherence metrics. Ensure compliance with Ryan White program requirements. Assist with audits, quality improvement initiatives, and data reporting.
Qualifications
Minimum Qualifications
- Pharmacy Technician certification (CPhT) or eligibility required.
- Minimum 3 years of experience in a healthcare setting.
- Experience with insurance verification, prior authorizations, and medication access workflows.
- Strong organizational, communication, and multitasking skills.
- Knowledge of state, federal, and private health insurance and social service benefits.
- Knowledge of HIPAA.
Preferred Qualifications
- Experience in HIV care, infectious diseases, or specialty pharmacy.
- Familiarity with Cabenuva or other long-acting injectable therapies.
- Experience working with Ryan White funding, ADAP, or 340B programs.
- Knowledge of EMR systems (e.g., Epic) and pharmacy management systems.
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