ways to improve service, performance, or safety. Assists team members in daily tasks as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists management in daily unit operations to ensure that proper procedures and guidelines are in place and followed for quality products and service.
• Effectively lead and direct employees engaged in food preparation, point of sale operations, customer service, inventory, checklists, and opening and closing procedures.
• Ensure all new employees are trained and all team members remain well informed of any changes in policies or events, and effectively communicate any issue to management.
• Take initiative to deliver the highest levels of customer service and food quality to every guest.
• Follow and enforce all company rules and regulations including safety, sanitation, and alcohol policies.
• Must have knowledge of alcoholic beverages including properly knowing how to change a keg.
• Communicate with managers and warehouse team to oversee the proper stocking of food and beverage products throughout the stadium.
• Directs staffing during events to ensure standards are maintained throughout the stadium and a high-quality appearance of the concession location with a focus on attention to detail and clear sight lines.
• Resolve internal and external customer issues and complaints to ensure customer satisfaction.
• May perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties as requested by management.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: High School Diploma or GED; plus at least six months of experience in food service/retail operations; or equivalent combination of education and experience. Strong interpersonal skills, self motivation, and organization skills required. Food Handler's certificate from the County of San Diego is preferred. For alcohol service purposes, 21 years or older is preferred to obtain Responsible Beverage Service (RBS) certification.

ways to improve service, performance, or safety. Assists team members in daily tasks as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assists management in daily unit operations to ensure that proper procedures and guidelines are in place and followed for quality products and service.
• Effectively lead and direct employees engaged in food preparation, point of sale operations, customer service, inventory, checklists, and opening and closing procedures.
• Ensure all new employees are trained and all team members remain well informed of any changes in policies or events, and effectively communicate any issue to management.
• Take initiative to deliver the highest levels of customer service and food quality to every guest.
• Follow and enforce all company rules and regulations including safety, sanitation, and alcohol policies.
• Must have knowledge of alcoholic beverages including properly knowing how to change a keg.
• Communicate with managers and warehouse team to oversee the proper stocking of food and beverage products throughout the stadium.
• Directs staffing during events to ensure standards are maintained throughout the stadium and a high-quality appearance of the concession location with a focus on attention to detail and clear sight lines.
• Resolve internal and external customer issues and complaints to ensure customer satisfaction.
• May perform some service tasks, such as assisting guests, stocking shelves, counting inventory, and cashier duties as requested by management.
• Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.
• Other duties as assigned.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: High School Diploma or GED; plus at least six months of experience in food service/retail operations; or equivalent combination of education and experience. Strong interpersonal skills, self motivation, and organization skills required. Food Handler's certificate from the County of San Diego is preferred. For alcohol service purposes, 21 years or older is preferred to obtain Responsible Beverage Service (RBS) certification.