Security Operations Specialist

Job Details

Position Details

Classification Information

Position Classification Title
IT Client Support Professional, Business Analyst

FLSA
Exempt

Position Class
89802

Position Overview

Join the Ramily!

Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks

Position Summary

Are you an Information Technology professional with a background in public safety or surveillance? Join the Ramily!
Winston-Salem State University (WSSU) is seeking a Security Operations Specialist to support the Department of Police & Public Safety. The Security Operations Specialist reports directly to the Deputy Chief of Administration. The Security Operations Specialist manages and supports the department’s safety and security technologies, including surveillance systems, access control, patrol car equipment, body cameras, blue light emergency phones, and Computer Aided Dispatch (CAD). This role provides technical support, system administration, staff training, and serves as the primary liaison with OIT to ensure operational readiness, emergency response, and campus safety.

Responsibilities of the Security Operations Specialist:

• Provide technical support for public safety applications, including CAD and communication platforms.
• Coordinate with OIT on troubleshooting, software installations, hardware setup, and functionality testing.
• Conduct onboarding and refresher training for departmental staff on all supported systems.
• Develop and maintain user documentation, training guides, and reference materials.
• Promote compliance with IT security protocols and ensure adherence to data confidentiality standards.
• Stay informed about emerging technologies and support their adoption within the department.
• Manage, monitor, and maintain safety and security technologies, including surveillance systems, access control, patrol car equipment, body cameras, and blue light emergency phones.
• Real-time monitoring of systems and supporting operational readiness/emergency response.
• Monitor system performance, conduct routine checks, identify outages, and coordinate repairs with OIT and vendors.
• Apply vendor-recommended firmware updates, security patches, and system enhancements.
• Support the integration and adoption of new technologies within the department.
• Coordinate and collaborate with Housing and Residence Life to assess residence hall safety needs and support the development, implementation, and evaluation of data-informed safety strategies.
• Leverage crime trends, operational data, and security technologies to enhance situational awareness and improve incident response within residential communities.
• Participate in cross-departmental planning efforts to strengthen campus safety initiatives.
• Collect, analyze, and interpret crime, incident, and security-related data to identify trends, patterns, and emerging risks.
• Build, maintain, and manage crime trend, intelligence, and analytical databases.
• Utilize crime mapping, data visualization, and analytical software to produce timelines, flowcharts, and link analyses in support of investigations and intelligence efforts.
• Conduct ongoing assessments to inform operational improvements and preventive safety measures.

Position Information

Position Number
161071

Working Position Title
Security Operations Specialist

Building and Room No.
Patricia Norris Public Safety Building

Appointment Type
Permanent Full-Time

If Time Limited.
No

Appointment Length.
12 months

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site

Normal Work Schedule
M-F 8:00 am -5:00 pm. Flexible hours including nights, weekends, and holidays as required.

Department Required Skills

• Bachelor’s degree in information technology, Computer Science, Criminal Justice, or a related field, or equivalent experience.
• Minimum of 2-4 years of related experience supporting technology in a public safety or technical operations environment.
• Experience with surveillance systems, access control, LPRs, communication technologies, and user-facing technical support.

Preferred Years Experience, Skills, Training, Education

• Vendor certifications (e.g., Milestone, Microsoft, CompTIA); experience with CAD systems, mobile safety tools (body cams, tablets), and inventory tracking.
• Proficiency in surveillance and security platforms such as Milestone, Southern Software, Flock, and BriefCam.
• Strong understanding of CCTV, LPRs, emergency lockdown systems, and integrated access control technologies.
• Familiarity with IT systems: servers, operating systems (e.g., Windows), networking, and storage-area networking.
• Ability to troubleshoot and resolve technical issues, manage digital evidence, and follow security protocols.
• Strong situational awareness and the ability to provide real-time support during emergencies.
• Excellent communication and interpersonal skills; ability to work independently and collaboratively.
• Organizational skills and ability to manage multiple priorities in a dynamic environment.
• Experience training users and creating technical documentation.
• Availability for on-call emergencies and commitment to maintaining operational readiness.

Required License or Certification

Valid US Driver's License
Yes

Commercial Driver's License Required
No

Physical Required
No

Posting Details

Internal Posting Only
No

Time Limited Position
No

Appointment Length

Salary
Commensurate with education and experience

Open Date
03/20/2026

Close Date

Open Until Filled
Yes