Senior Business Relationship Manager

Job Summary

Leads strategic engagement efforts between University Information Technology Services (UITS) and institutional stakeholders. Drives technology alignment with University priorities, identifies and facilitates high-impact initiatives, and guides the overall department strategy to deliver business value and service excellence. Mentors department staff, oversees complex partnerships, and acts as a trusted advisor to executive leadership.

Responsibilities

KEY RESPONSIBILITIES:

1. Leads the strategic engagement between IT and business units to ensure alignment with institutional goals
2. Develops and maintains executive-level relationships across academic and administrative units
3. Act as a strategic advisor to leadership, identifying opportunities for innovation and transformation
4. Guide and mentor junior BRMs to support relationship and value management across campus
5. Establish and refine BRM practices and processes to enhance strategic impact and service delivery
6. Lead large-scale initiatives and represent IT in executive steering committees and governance councils
7. Advocate for business partner needs in IT planning, resource allocation, and prioritization
8. Translate complex business needs into actionable strategies and proposals with measurable outcomes
9. Monitors service and project delivery outcomes to ensure value realization and continuous improvement

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in Business Administration, Information Technology, or a related field.

Required Experience

Five (5) years of experience in IT-business liaison roles, including at least two (2) years in a leadership or senior stakeholder engagement position.

Preferred Qualifications

Additional Preferred Qualifications

Certified Business Relationship Manager (BRMP® or CBRM®) Certification

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

Preferred Experience

Experience aligning technology solutions with institutional strategy

Knowledge, Skills, & Abilities

ABILITIES

Travels between Kennesaw State campuses and locations as required to maintain effective relationships
Able to handle multiple priorities, tasks, or projects at one time meeting assigned deadlines while maintaining strategic focus

KNOWLEDGE

Advanced knowledge of service management, business analysis, and value realization methodologies
Experience in complex project and portfolio environments

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, time management, project management, and presentation skills
Excellent communication skills, including executive-level presentations
Proven leadership, mentoring, and stakeholder engagement skills
Strategic thinking, business acumen, and technology literacy
Strong analytical, negotiation, and conflict resolution capabilities
Skilled in building trust-based relationships and influencing at all levels of the organization
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette