exceptional learning experiences that address real-world business challenges. This is a varied and rewarding role that combines relationship management, commercial insight, stakeholder engagement and project leadership in a fast-paced, collaborative and purpose-driven environment.

What you would be doing:

• Build and nurture strong relationships with clients, acting as a trusted partner and ensuring an outstanding client and participant experience.
• Manage and grow a portfolio of client accounts, identifying opportunities for programme expansion, repeat business and new collaborations.
• Support business development activity by contributing to proposals, bids and client presentations, and helping to progress commercial opportunities.
• Lead the planning and coordination of complex executive and professional education programmes, ensuring delivery on time, within budget and to the highest quality standards.
• Manage multiple projects simultaneously, overseeing risks, dependencies, schedules and stakeholder engagement across diverse programmes.
• Collaborate with world-leading faculty, industry experts and internal colleagues to design innovative, impactful learning solutions that meet client needs.
• Act as the primary point of contact for clients throughout the programme lifecycle, ensuring effective communication and stakeholder management.
• Develop programme budgets and costings, negotiate contributor fees, and support the commercial success and profitability of programmes.
• Monitor client activity, pipeline performance and programme data to generate insights, track progress and support informed decision-making.
• Champion excellent customer service, ensuring programmes meet client expectations, quality standards and strategic objectives.
• Work across multidisciplinary teams to deliver seamless programme experiences and contribute to the continued growth of Imperial's Lifelong Learning portfolio.

What we are looking for:

We are seeking a highly organised and commercially minded relationship manager with a passion for delivering exceptional client experiences. You will have experience managing complex projects and stakeholder relationships, balancing strategic thinking with outstanding attention to detail. Comfortable working in a fast-paced, client-focused environment, you will build trusted partnerships, identify opportunities for growth, and collaborate effectively across multidisciplinary teams to deliver high-quality learning solutions that create lasting impact. Experience in executive education, professional services, higher education, or a similarly relationship-driven environment would be advantageous.

The successful candidate will bring:

• Experience in account management, client relationship management and/or project management, delivering successful outcomes for external clients.
• Strong stakeholder management skills, with the ability to build credibility and influence senior internal and external stakeholders.
• Excellent communication, relationship-building and collaboration skills, with a customer-focused approach.
• Strong commercial awareness, including experience working with budgets, financial data, contracts or commercial opportunities.
• Proven ability to manage multiple priorities, projects and deadlines in a complex environment.
• A proactive, solutions-focused mindset with strong analytical and problem-solving skills.
• The confidence to work independently while contributing effectively as part of a collaborative team.
• Excellent organisational and time management skills, with a keen eye for detail and quality.
• A commitment to delivering outstanding client service and creating exceptional learning experiences.

£59,808 to £66,357 per annum

exceptional learning experiences that address real-world business challenges. This is a varied and rewarding role that combines relationship management, commercial insight, stakeholder engagement and project leadership in a fast-paced, collaborative and purpose-driven environment.

What you would be doing:

• Build and nurture strong relationships with clients, acting as a trusted partner and ensuring an outstanding client and participant experience.
• Manage and grow a portfolio of client accounts, identifying opportunities for programme expansion, repeat business and new collaborations.
• Support business development activity by contributing to proposals, bids and client presentations, and helping to progress commercial opportunities.
• Lead the planning and coordination of complex executive and professional education programmes, ensuring delivery on time, within budget and to the highest quality standards.
• Manage multiple projects simultaneously, overseeing risks, dependencies, schedules and stakeholder engagement across diverse programmes.
• Collaborate with world-leading faculty, industry experts and internal colleagues to design innovative, impactful learning solutions that meet client needs.
• Act as the primary point of contact for clients throughout the programme lifecycle, ensuring effective communication and stakeholder management.
• Develop programme budgets and costings, negotiate contributor fees, and support the commercial success and profitability of programmes.
• Monitor client activity, pipeline performance and programme data to generate insights, track progress and support informed decision-making.
• Champion excellent customer service, ensuring programmes meet client expectations, quality standards and strategic objectives.
• Work across multidisciplinary teams to deliver seamless programme experiences and contribute to the continued growth of Imperial's Lifelong Learning portfolio.

What we are looking for:

We are seeking a highly organised and commercially minded relationship manager with a passion for delivering exceptional client experiences. You will have experience managing complex projects and stakeholder relationships, balancing strategic thinking with outstanding attention to detail. Comfortable working in a fast-paced, client-focused environment, you will build trusted partnerships, identify opportunities for growth, and collaborate effectively across multidisciplinary teams to deliver high-quality learning solutions that create lasting impact. Experience in executive education, professional services, higher education, or a similarly relationship-driven environment would be advantageous.

The successful candidate will bring:

• Experience in account management, client relationship management and/or project management, delivering successful outcomes for external clients.
• Strong stakeholder management skills, with the ability to build credibility and influence senior internal and external stakeholders.
• Excellent communication, relationship-building and collaboration skills, with a customer-focused approach.
• Strong commercial awareness, including experience working with budgets, financial data, contracts or commercial opportunities.
• Proven ability to manage multiple priorities, projects and deadlines in a complex environment.
• A proactive, solutions-focused mindset with strong analytical and problem-solving skills.
• The confidence to work independently while contributing effectively as part of a collaborative team.
• Excellent organisational and time management skills, with a keen eye for detail and quality.
• A commitment to delivering outstanding client service and creating exceptional learning experiences.

£59,808 to £66,357 per annum