Senior Data and Operations Coordinator

As part of the Student Experience Team, you will be responsible for data management, assessments, academic administration, and compliance. Ensures policies and procedures support student success, reports to the Deputy Director, and manages Data & Operations Coordinators and Student Experience Officers.

ABOUT THE ROLE

• Coordinate and motivate the Student Experience Data and Operations Coordinators and any Student Experience Officers to contribute to ensuring the best possible student outcomes and student experience.
• Liaise with the Deputy Director – Student Experience to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team.
• Provide effective performance management of direct reports.
• Support local awareness raising of compliance requirements and procedures.
• Maintain the Centre’s definitive datasets and student results, ensuring accuracy and currency and produce reports for the Head of Centre/other members of the team as requested
• Ensure student reports are produced in a timely manner and information is accurate and student feedback is professional.
• Support management with MAB and PAB organisation.
• Assist the centre managers with the implementation of assessment standards and regulations.
• Organise the release of assessment screens termly.
• Organise and assist with invigilation of assessments.
• Organise the verification process of assessments, security, collation, distribution, collection and archiving of assessments, examination scripts and documentation.
• Ensure the various systems used are reviewed and updated as required.
• Coordinate the collection of information from faculties and management to complete the central timetabling template and liaise with the central team for its creation and any changes.
• Act as Visa lead for the Centre and liaise fully with the central teams to ensure a full understanding of visa compliance procedures and processes, contributing to compliance in the Centre.
• Organise student registration at all intake points, including late arrivals to ensure student records are updated, relevant documentation uploaded and that quality audits are undertaken for accuracy and missing information
• Monitor attendance in line with the policy, logging the attendance interventions required (and liaising with the Wellbeing & Progression Co-ordinator (small) or Wellbeing & Engagement and Progression & Transition) Coordinators (medium) to ensure interventions are implemented. Record any mitigating factors
• Support the Student Experience Team in contacting absent students and inform parents and agents when necessary.
• Work with the university partner Immigration Team where relevant to ensure iCAS procedures are completed as agreed in iCAS documentation as relevant
• Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.

ABOUT YOU

• Bachelor degree (or equivalent experience demonstrating ability to work and think independently)
• Line management of staff desirable
• Supporting students in an educational context
• Working in a regulated environment
• Ability to structure your work in order to support compliance, deal with competing priorities
• A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting
• A commitment to improve the team’s performance and the ability to provide constructive feedback to team members about their work
• Ability to work collaboratively within a team and across functional areas, adopting a flexible working style