Senior Epic Business Analyst - Prelude/Grand Central
We are seeking a candidate with in-depth experience supporting Patient Access workflows across both inpatient and outpatient settings, with strong knowledge of Financial Clearance processes. The ideal candidate will have hands-on exposure to real-time eligibility verification, bed management, and service level authorizations, including knowledge of insurance workflows and systems to support prior authorization requirements. Epic Prelude and/or Grand Central certification preferred.
In this role, you will provide day-to-day support for Patient Access business operations while continuously optimizing Epic to maximize workflow efficiency and improve both the end-user and patient experience, recognizing a highly matrixed environment. You will serve as a liaison between end users, operational leaders, IT support teams, and vendors to design, build, support, and enhance Epic solutions in a timely, high-quality manner-triaging and resolving incidents and service requests, troubleshooting workflow and build issues, and identifying root causes and process improvements to prevent recurring problems. You’ll also contribute to project implementations and medium-to-high complexity initiatives by gathering and analyzing requirements, documenting workflows, translating needs into build/configuration, coordinating testing and validation, supporting go-live readiness, and driving post-go-live stabilization and ongoing optimization with minimal guidance. The ideal candidate stays current on industry trends, regulatory and payer requirements, and emerging Epic functionality and third-party solutions, bringing forward recommendations that strengthen compliance, efficiency, and patient access continuity; familiarity with adjacent Epic applications such as Willow, Beacon, Cadence, and/or Ambulatory is strongly valued.
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
- Submits and resolves issues in accordance with DFCI issue management processes
- Serves as the liaison to PeC for supported business area and participates in PeC BA meetings
- The Business Analyst may also be asked to lead small to medium projects that cross over multiple teams within the organization.
- Use higher level of experience and the grasp of the "big picture" to handle more complex tasks
- Provides guidance/training to the Associate Business Analyst
- Recommends decisions / solutions to team and Business Analyst Manager to present to PeC
- Participates in vendor and user conferences as directed
- Same responsibilities as Business Analyst Plus:
- Participate in developing and managing project plans for new applications and/or major upgrades/enhancements
- Plan and conduct user acceptance testing of complex functionality, upgrades and fixes
- Assist in the guidance/training of Associate and Business Analysts
- Research, coordinate and complete special projects as necessary
- Works with other DFCI and PeC teams to research issues and develop solutions including assessing impacts to other areas
- Maintain and promote "best practices" procedures, which follow the business unit’s framework, that guide how applications are supported, configured, upgraded, tested and used
- Provide backup support as necessary for key business operational responsibilities
- Manages implementation of decisions / solutions with team
- Support Credentialed Training activities as needed
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
- Excellent multi-tasking skills
- Strong communication and written skills
- Take charge individual
- Ability to initiate and implement cost-saving ideas
- Detailed experience and knowledge of the business unit being supported
- Experience maintaining relationships with internal and external customers
- Strong analytical and problem solving skills
MINIMUM JOB QUALIFICATIONS:
The position prefers a Bachelor's degree in Business, IT, or Healthcare, or a minimum of 5 years of related work experience. Candidates must have at least 5 years of relevant experience, including revenue cycle experience with healthcare finance systems. Proficiency in PC applications such as Microsoft Office and Visio is required, along with a strong understanding of workflows relevant to the supported business team. Experience in developing and integrating business processes is essential. Epic certification(s) are preferred or must be obtained as per program requirements.
SUPERVISORY RESPONSIBILITIES: None
PATIENT CONTACT: None
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