SENIOR ISSO COORDINATOR, International Students and Scholars Office

Job Description

SENIOR ISSO COORDINATOR, International Students and Scholars Office

Category
Charles River Campus --> Professional

Job Location
BOSTON, MA, United States

Tracking Code
26500119520612

Posted Date
2026-06-12

Salary Grade
Grade 26

Expected Hiring Range Minimum
$24.00

Expected Hiring Range Maximum
$33.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

• Provide administrative assistance to a diverse international student, scholar and employee population of nearly 12,000.
• Evaluate client's needs and refer them to most appropriate ISSO staff member.
• Advise clients on basic immigration and university procedures and perform some preliminary immigration processing.
• Perform front line reception duties including scheduling appointments, answering the main telephone line and triaging walk-in inquiries.
• Process international admission paperwork review, data entry and document issuance.
• Provide administrative assistance to administrative team members.

Essential Functions

• Prepare and process various immigration and university documents such as on-campus work permission, certificates of attendance, travel signatures, and immigration documents. (20%)
• Evaluate initial client inquiries and advise international students, scholars and employees on immigration and university policies and procedures. (20%)
• Perform daily administrative functions such as sorting, opening and responding to all types of office correspondence, word processing and scheduling meetings and appointments. (20%)
• Complete data entry for admission processing, semester verification and new student check-in. (20%)
• Process international admission paperwork review, data entry and document issuance. (10%)
• Perform front line reception duties including scheduling appointments, answer telephone and walk-in inquiries from a diverse, international student, scholar and employee population. (10%)

Required Skills

Required Qualifications:

• Two years of college or equivalent, bachelor's degree preferred.
• Familiarity with computer hardware and software including Microsoft Office and similar application software.
• Foreign language ability and proven intercultural sensitivity preferred
• Strong organizational, administrative and problem-solving skills.
• Exemplary written and oral communication skills.
• 1-3 years of professional experience in international education or closely related field.