SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

Category
Charles River Campus --> Information Technology

Job Location
BOSTON, MA, United States

Tracking Code
25500391311012

Posted Date
1/7/2026

Salary Grade
Grade 49

Expected Hiring Range Minimum
$100,000.00

Expected Hiring Range Maximum
$105,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type
Full-Time/Regular

Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the Boston University Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students.

We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

Required Skills

Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

Requirements:

• 8+ years of progressively responsible experience with AV/IT technology in a support role.
• Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• AVIXA CTS or CTS-I certification(s) preferred.

Technical Qualifications:

• Crestron programming, troubleshooting, Simple, HTML5
• DSP Biamp Configuration
• Dante Configuration & Setup
• Audio Commissioning
• AVoIP (Quality of Service)
• Virtual Control - VC4 (Programming, Loading, Setup, Linux)
• Install/Configure - Zoom/Teams Rooms
• AV Networking
• Cable Termination
• RS-232
• Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
• Working knowledge of digital signage solutions (e.g., Appspace)
• Experience with ticketing systems (e.g., ServiceNow)
• Programming or commissioning experience in professional audio/video integration preferred

Soft Skills:

• Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross-functional teams and independently.
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.
• Willingness to train and share knowledge with other team members.

Boston University Offers an Excellent Benefits Package:

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at https://www.bu.edu/wellness/.
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness
• Pet Insurance