About This Opportunity

Join a collaborative and forward-thinking technology environment where your leadership will shape how cutting-edge digital services enhance teaching, learning and the broader university experience. As Senior Manager, End User Technology, you will lead a high-performing team within Information Technology Services to drive innovation, operational excellence, and the delivery of impactful end-user solutions that support a vibrant academic community.

Key responsibilities will include:

• Leading the design, delivery and implementation of innovative end user technologies and services that enhance teaching and learning outcomes
• Building strong partnerships across the University to influence, advise and ensure solutions are aligned with organisational needs
• Driving continuous improvement, including automation and optimisation of technology services and processes
• Leading and mentoring a multidisciplinary team, ensuring high standards of service delivery and performance outcomes

About You

• A postgraduate qualification in Information Technology or related field, or an equivalent combination of education and extensive experience
• Demonstrated experience designing and delivering sophisticated audiovisual and end user technology solutions in complex environments
• Proven ability to lead, mentor and develop high-performing teams to deliver exceptional service outcomes
• Strong stakeholder engagement and influencing skills, with experience working across diverse groups and seniority levels
• Extensive experience managing and delivering complex IT projects, including planning, execution and governance
• Excellent written and verbal communication skills, including the ability to produce clear technical and user documentation
• Demonstrated ability to drive innovation, implement new technologies and continuously improve service delivery
• Strong organisational skills with the ability to prioritise competing demands and meet deadlines in a dynamic environment