"Senior Principal Consultant"

Posting Start Date: 17/03/2026

About NUS IT

NUS Information Technology is the cornerstone to providing reliable, high-performance and secure IT solutions and effective IT governance for the campus. Here at NUS IT, we aim to transform NUS into a borderless computing community providing knowledge at its fingertips by enhancing the use of effective applications and services for teaching and learning.

We drive a culture that is forward-looking. With a strong passion for IT, our people are always striving to improve, push boundaries and innovate with a "can-do" attitude. We embrace collaboration, open communication and knowledge sharing. If you see yourself thriving in a dynamic environment and breaking new grounds with innovative ideas, you will find yourself at home in NUS IT.

As part of our team, you can look forward to an empowered work environment that allows you to take charge of your own career path. We provide competitive remuneration as well as flexible work arrangements to enable your growth and development. We pride ourselves on our diverse workforce and are committed to transforming NUS into a leading global University shaping the future.

https://nusit.nus.edu.sg/

Job Purpose

The candidate will primarily be responsible for delivering IT projects related to prospective students, current students, lifelong learners, alumni, and the donation business domains. The candidate should be self-motivated, a strong team player, and able to adapt to the corporate culture. This role involves engaging with business users, providing technical solutions, and supporting business operations. The developer will work within the Student Systems Tower under the supervision of the section manager.

Duties and Responsibilities

Technical Development

• Engage business users to gather functional requirements.
• Produce functional and technical specifications.
• Recommend technical solutions to meet business requirements while adhering to NUS IT landscape.
• Develop Apex Classes, Lightning Web Components, Flow, OmniScript and Experience Cloud Site in Salesforce CRM.
• Develop Journey, Automation Job and Content Template and Cloud Pages in Marketing Cloud.
• Integrate Salesforce with other NUS systems.
• Develop a test plan and work with the business user for UAT.
• Develop automated test scripts to improve testing efficiency.
• Manage deployment framework to facilitate CI/CD.
• Adhere to Salesforce best practices and NUS IT policies.
• Work with the Salesforce administrator to troubleshoot or investigate issues.

Maintenance and Support

• Accountable for the overall successful provision of ongoing application maintenance and support to ensure SLAs are met.
• Creates, updates and/or reviews systems artefacts and deliverables to ensure quality and NUS guidelines and polices are met.
• Performs systems and data analysis, including analysing existing system/program logic difficulties and revising the logic and procedures as necessary.
• Handle audit queries and ensure audit and security compliance are met.
• Liaises closely with business users and builds good rapport.
• Collaborate closely with business users to plan and prioritise annual IT projects and enhancements.
• Liaise closely with vendors to ensure successful provision of support and maintenance in accordance with the contract.

Qualifications

• Degree in Information Technology, Computer Science, Computer Engineering or equivalent.
• At least 10 years within the IT industry, inclusive of 3+ years in a technical role and 3+ years’ experience in project management.
• Good grasp of IT technologies, methodologies, architectures, and best practices.
• Strong business process and analytical skills with the ability to assimilate information quickly and communicate complex requirements and issues clearly and concisely. Understanding the business questions that users are trying