SENIOR SECURITY ASSISTANT, Office of Housing, Residence Safety

Boston University is seeking customer service-oriented individuals to join the Department of Public Safety, Residence Safety team. In this role, you will interact regularly with students, staff, and guests, serving as a key presence in maintaining a safe and welcoming residential environment by facilitating access control into the dorms on the Charles River Campus. This is an excellent opportunity to secure a full-time position at the University and access a comprehensive benefits package.

Responsibilities include:

• Monitor access of residents and guests to large residential buildings on campus, enforcing guest and University policies
• Verify guest passes and confiscate misused, damaged, or altered identification.
• Respond to emergencies (fire, medical, security) by notifying appropriate authorities.
• Communicate incidents via phone or radio and complete detailed Incident and Fire Alarm Reports.
• Serve as a front-line representative of the University, providing information and assistance.
• Monitor video systems and report suspicious activity or equipment issues.
• Attend required training sessions and regularly review operational procedures.

Required Skills

• High School Diploma or equivalent.
• Strong communication, writing, and customer service skills
• Ability to remain alert, attentive, and professional in a fast-paced environment.

Preferred Qualifications

• One to three years of experience in a security role or in a public facing/customer service position.

Additional Requirements

• Must be willing to work weekends and overnight shifts. (24/7 Operation)

Boston University offers a comprehensive benefits package, which includes:

• Health insurance
• Dental insurance
• Retirement plan options
• Tuition remission/education benefits
• Paid holidays
• Paid vacation and sick time
• Paid intersession time off
• Eve and Night shift differential pay (where applicable)