SENIOR STUDENT SUPPORT SPECIALIST

Hiring Department

Student Financial Services

Student Financial Services manages financial aid and student account processes, including scholarships, loans, billing, and federal aid administration. The department works with students and families to provide guidance on financial procedures and compliance with federal and institutional requirements.

Job Description

The Financial Services Counselor provides direct support to students and families by delivering high-quality counseling and customer service related to financial aid and student billing. This role involves guiding students through the financial aid process, assisting with billing inquiries and payment options, and serving as a knowledgeable resource while providing general customer service at the front desk. The counselor also represents the office at outreach events and contributes to educational efforts that promote financial literacy and access.

Key Responsibilities:

Financial Aid & Billing Counseling

• Advise students and families on financial aid eligibility, application procedures, award packages, and related policies
• Assist with student billing inquiries, explain charges, and present payment plans and financial resources
• Ensure compliance with federal, state, and institutional regulations in the review and processing of aid applications

Outreach & Financial Education

• Represent the office at campus and community events, including orientations, financial aid nights, and information sessions
• Lead or support presentations and workshops focused on financial literacy, FAFSA completion, and billing topics

Front Desk Coverage

• All Financial Services Counselors will rotate throughout the week to cover phone, email and walk-in traffic
• This position serves as the first point of contact for students, families, and campus partners

Shift

Monday-Friday 8:00 am to 4:30 pm, with some Saturdays-events.

Minimum Qualifications

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary