Senior Technical Learning Experience Designer

Job Summary

Develops, tests, maintains, analyzes, and delivers training programs and related materials to faculty, staff, and students in support of University academic, operational, and research technologies. Develops training curriculum and practical exercises and facilitates online and classroom training sessions.

Responsibilities

KEY RESPONSIBILITIES:

1. Designs and delivers training programs using LMS platforms and authoring tools; creates online, blended, and microlearning content
2. Leads training workstreams for campus initiatives; manage timelines, stakeholders, and deliverables using project tools
3. Facilitates webinars, workshops, and coaching sessions; ensure accessibility and engagement.
4. Evaluates training effectiveness via analytics and feedback; implement improvements
5. Provides advanced troubleshooting and support for complex technical learning issues

Required Qualifications

Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field

Required Experience

Five (5) years of related training or technical writing experience demonstrating a progression of dealing with increasingly complex projects.

Preferred Qualifications

Additional Preferred Qualifications

Knowledge of LMS platforms such as D2L Brightspace, Blackboard Learn, Canvas; eLearning tools such as Articulate, Captivate, Camtasia; and video platforms such as Kaltura is a plus.

Knowledge of accessibility standards (WCAG 2.2 AA, Section 508) and compliance best practices.

Familiarity with AI-enabled tools (Microsoft Copilot) and FERPA/PII compliance.

Preferred Educational Qualifications

An advanced degree from an accredited institution of higher education in a related field

A degree in Instructional Design, Learning Sciences, Education Technology, Information Systems, or a related field.

Knowledge, Skills, & Abilities

ABILITIES

Able to translate complex technical concepts into clear, business-friendly language for non-technical audiences

Able to lead training for diverse audiences and modalities

Able to work collaboratively with faculty, staff, students, and SMEs

Able to handle multiple tasks or projects at one time meeting assigned deadlines and adapt to emerging technologies and institutional goals

KNOWLEDGE

Expertise in Microsoft 365, LMS platforms (Canvas, D2L, Blackboard), and eLearning tools (Articulate Storyline, Captivate, Camtasia), video and multimedia production

Familiarity with accessibility standards (WCAG 2.2 AA, Section 508), Universal Design for Learning (UDL), and compliance best practices

Familiarity with Smartsheet and other project or task management tools for organizing timelines and deliverables

Knowledge of learning analytics and data visualization tools (Power BI); ability to evaluate and improve training effectiveness

Experience with AI-enabled tools (Microsoft Copilot, M365 Copilot) and prompt design for learning content

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, facilitation, and presentation skills

Skilled in webinar delivery, virtual facilitation, and creating interactive learning experiences

Strong troubleshooting and problem-solving mindset; adept at resolving technical learning issues

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette and collaboration skills