Senior Technical Learning Experience Designer
Job Summary
Develops, tests, maintains, analyzes, and delivers training programs and related materials to faculty, staff, and students in support of University academic, operational, and research technologies. Develops training curriculum and practical exercises and facilitates online and classroom training sessions.
Responsibilities
KEY RESPONSIBILITIES:
- Designs and delivers training programs using LMS platforms and authoring tools; creates online, blended, and microlearning content
- Leads training workstreams for campus initiatives; manage timelines, stakeholders, and deliverables using project tools
- Facilitates webinars, workshops, and coaching sessions; ensure accessibility and engagement.
- Evaluates training effectiveness via analytics and feedback; implement improvements
- Provides advanced troubleshooting and support for complex technical learning issues
Required Qualifications
Educational Requirements
Bachelor's degree from an accredited institution of higher education in related field
Required Experience
Five (5) years of related training or technical writing experience demonstrating a progression of dealing with increasingly complex projects.
Preferred Qualifications
Additional Preferred Qualifications
Knowledge of LMS platforms such as D2L Brightspace, Blackboard Learn, Canvas; eLearning tools such as Articulate, Captivate, Camtasia; and video platforms such as Kaltura is a plus.
Knowledge of accessibility standards (WCAG 2.2 AA, Section 508) and compliance best practices.
Familiarity with AI-enabled tools (Microsoft Copilot) and FERPA/PII compliance.
Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education in a related field
A degree in Instructional Design, Learning Sciences, Education Technology, Information Systems, or a related field.
Knowledge, Skills, & Abilities
ABILITIES
Able to translate complex technical concepts into clear, business-friendly language for non-technical audiences
Able to lead training for diverse audiences and modalities
Able to work collaboratively with faculty, staff, students, and SMEs
Able to handle multiple tasks or projects at one time meeting assigned deadlines and adapt to emerging technologies and institutional goals
KNOWLEDGE
Expertise in Microsoft 365, LMS platforms (Canvas, D2L, Blackboard), and eLearning tools (Articulate Storyline, Captivate, Camtasia), video and multimedia production
Familiarity with accessibility standards (WCAG 2.2 AA, Section 508), Universal Design for Learning (UDL), and compliance best practices
Familiarity with Smartsheet and other project or task management tools for organizing timelines and deliverables
Knowledge of learning analytics and data visualization tools (Power BI); ability to evaluate and improve training effectiveness
Experience with AI-enabled tools (Microsoft Copilot, M365 Copilot) and prompt design for learning content
SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, facilitation, and presentation skills
Skilled in webinar delivery, virtual facilitation, and creating interactive learning experiences
Strong troubleshooting and problem-solving mindset; adept at resolving technical learning issues
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette and collaboration skills
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