ServiceNow Developer II

ServiceNow Developer II

Systems Admin/Programming

Full-time, Exempt Regular, Pay Grade 3.1

Location: Hybrid (Minimal onsite presence. Candidates should based Stateside US-based.)

Summary

The ServiceNow Developer II is responsible for independently configuring, developing, and supporting ServiceNow platform capabilities. This role delivers medium-complexity enhancements across core ITSM processes, supports integrations and reporting, and helps ensure platform stability and adherence to ServiceNow best practices.

Duties and Responsibilities:

• Configure, develop, and administer ServiceNow applications, workflows, and platform components.
• Support and enhance ITSM modules including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
• Develop and maintain scripts, business rules, client scripts, UI policies, and Flow Designer solutions.
• Design, support, and troubleshoot integrations using REST/SOAP APIs, Integration Hub, and MID Server.
• Manage update sets, support releases and upgrades, and resolve moderately complex production issues.
• Create and maintain reports, dashboards, documentation, and configuration records.
• Performs other duties as assigned.

Competencies:

• Technical problem solving and analytical thinking
• Collaboration and stakeholder partnership
• Accountability and ownership of deliverables
• Continuous improvement mindset

Skills:

• ServiceNow platform configuration and administration
• JavaScript development using Glide APIs
• Workflow automation using Flow Designer
• ITSM process implementation and support
• Systems integration and data exchange (REST/SOAP APIs, JSON)
• Reporting and Performance Analytics

Education & Experience Requirements:

Education:

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Experience:

• 2-4 years of hands- on ServiceNow development experience, including module configurations and integrations

Preferred Experience Requirements:

Experience:

• Experience with CMDB, Discovery, Service Mapping, Integration Hub, Virtual Agent, or platform governance activities.

Certifications:

• ServiceNow Certified Application Developer (CAD), Certified Implementation Specialist (CIS), and/or ITIL Foundation.

All submissions should include a cover letter and resume.

Benefits Package Highlights:

• Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years). For part-time employees, time off rates will be prorated based on the number of hours worked.
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance. Part-time employees working less than 0.5 FTE are not eligible for LTD.
• Flexible Spending Accounts: Available for medical and dependent care expenses.
• Retirement Plans: Choose between the Optional Retirement Program (ORP) or the Maryland State Retirement and Pension System (MSRPS).
• Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options. The university does not provide matching funds.
• Tuition Remission: Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.

Hiring Range:

$84,000.00 - $105,000.00

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