Shuttle Operator, Transportation and Parking Services

To provide safe, reliable, professional, and customer-focused transportation services for the Mount Community, including inter-campus shuttle operations, transportation to major transit hubs, and support for charter transportation requests. This is a regular full-time position.

Work Location: Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles)

Start Date: Immediately

Applications Deadline: Open until filled

Position Hourly Rate: $25.00

Duties and Responsibilities:

Transports members of the Mount Community, including students, faculty, staff, CSJ Sisters, and authorized guests, between the Chalon and Doheny campuses, major transit hubs, and other assigned destinations
Provides remarkable customer service by greeting, welcoming, and assisting passengers with boarding and exiting vehicles, including passengers requiring ADA accommodations
Operates shuttles and other MSMU vehicles safely, courteously, and efficiently while complying with all applicable traffic laws, safety regulations, and University policies
Maintains scheduled routes and transportation assignments by arriving and departing designated stops on time and adhering to established schedules
Conducts comprehensive pre-trip and post-trip vehicle inspections and complete all required inspection reports, ensuring vehicles are safe and operational before service
Monitors vehicle condition and promptly report mechanical issues, safety concerns, damage, or maintenance needs to Dispatch or the Manager on Duty (MOD)
Maintain communication with Dispatch, on-site management, and fellow drivers regarding route status, delays, incidents, passenger needs, and operational updates
Announces route information, stop locations, service interruptions, and delays to passengers in a professional manner
Monitors traffic, road conditions, weather, and other factors that may affect service and promptly communicate potential impacts to Dispatch or the MOD
Reports accidents, injuries, vehicle damage, safety concerns, and unusual incidents in accordance with University procedures.
Maintains the cleanliness and appearance of assigned vehicles, including sweeping, mopping, window cleaning, trash removal, and adherence to lost-and-found procedures
Utilizes mobile devices, tablets, and transportation software to manage reservations, access route information, communicate with Dispatch, and navigate University systems
Completes and maintains accurate daily reports, inspection forms, mileage logs, fueling records, and other required documentation.
Fuels and services assigned gasoline or CNG vehicles as required
Transports vehicles for maintenance, repairs, inspections, fueling, cleaning, or other assigned operational needs
Assists with special requests, emergency transportation operations, and charter transportation services as needed
Maintains all required licenses, endorsements, certifications, and training necessary to perform job duties
Maintains the highest standards of safety, professionalism, customer service, and regulatory compliance
Performs other duties as assigned

Other Duties and Responsibilities:

Must be able to work weekends and adapt to varying schedules
Performs other job-related duties and special assignments as directed by management
Assists with University events, emergency transportation operations, training activities, and service disruptions as needed
Participates in required meetings, training programs, safety briefings, and professional development activities

Job Requirements:

Knowledge:

Knowledge of transportation, customer service, and industry best practices
Knowledge of California commercial driving laws, regulations, and safe operating procedures
Knowledge of defensive driving techniques and accident prevention practices
Knowledge of passenger transportation safety requirements, including ADA accessibility procedures
Basic knowledge of vehicle inspection procedures and reporting requirements

Abilities and Skills:

Ability to communicate professionally and effectively with students, faculty, staff, visitors, and supervisors
Ability to exercise sound judgment and make timely decisions in routine and emergency situations
Ability to work independently with minimal supervision while maintaining accountability
Ability to maintain professionalism and composure in stressful situations
Strong customer service, interpersonal, organizational, and communication skills
Ability to safely operate passenger vehicles with seating capacities of up to 33 passengers
Ability to safely load, secure, and unload passengers, including individuals utilizing mobility devices
Ability to utilize mobile devices, tablets, navigation systems, and transportation software
Ability to work flexible schedules, including evenings, weekends, holidays, and special events
Ability to work outdoors and in varied weather conditions
Ability to bend, kneel, squat, climb steps, enter and exit vehicles repeatedly throughout a shift, and adjust vehicle seating, mirrors, and other equipment necessary for safe vehicle operation
Ability to lift and move up to 50 pounds occasionally

Education: High school diploma, GED or equivalent

Experience: Minimum of two (2) years of customer service experience. Minimum of two (2) years of experience operating commercial passenger vehicles with a Class B Commercial Driver License and Passenger Endorsement. Experience transporting passengers in a university, transit, hospitality, healthcare, or similar customer-focused environment preferred. Experience working with individuals from diverse backgrounds and cultures

Licenses and Certifications: Valid California Class B Commercial Driver License (CDL) with Passenger (P) endorsement required. Valid Medical Examiner's Certificate (DOT Medical Card) required. Must maintain eligibility under the California DMV Employer Pull Notice (EPN) Program. Must maintain an acceptable driving record throughout employment

Other Requirements: Must pass a pre-employment background check, DOT drug and alcohol screening, and any subsequent testing required by federal regulations. Must comply with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), California Highway Patrol (CHP), state, local, and University policies and regulations. Ability to read, write, and communicate effectively in English. Must maintain all required licenses, endorsements, certifications, and qualifications as a condition of employment. Must be available to work flexible schedules, including evenings, weekends, holidays, emergency operations, and special events as needed. Must successfully complete University-provided defensive driving, passenger assistance, ADA, customer service, and safety training programs

Additional Information: Please submit a resume and cover letter with your application.

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