Work in close collaboration with CISBEL leadership, faculty, institutional leaders, and stakeholders to ensure efficient program delivery, optimize resource utilization, and support the growth and innovation of simulation-based initiatives. This role serves as a key liaison between CISBEL and its customers, ensuring high-quality service, operational excellence, and alignment with institutional priorities.
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The department may choose to hire at any of the below job levels and associated pay rates based on their business need and budget.
Responsibilities
- Oversee daily operations of CISBEL programs, including scheduling, logistics, facility utilization, and program coordination across multiple simulation environments
- Develops, implements, and evaluates policies, procedures, and workflows to improve operational efficiency, service quality, and scalability
- Collaborates with leadership to support strategic planning, program development, and expansion of simulation-based education initiatives
- Manages financial operations, including budgeting, expense tracking, cost-recovery models, and support of grant-funded activities
- Supervises and develops staff, including hiring, onboarding, training, performance evaluation, and professional development
- Monitors program effectiveness through data analysis, stakeholder feedback, and quality improvement initiatives; implement process improvements as needed
- Serves as a liaison between CISBEL and internal/external stakeholders to ensure high-quality service delivery and customer satisfaction
- Promotes CISBEL programs and services to institutional and external partners; supports outreach and engagement efforts
- Participate in institutional committees and contributes to the development of administrative plans, policies, and service standards
- Ensure compliance with university policies, safety standards, and applicable regulations
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Operations Program Manager, IV: Requires a bachelor's (or equivalency) + 8 years or a master's (or equivalency) + 6 years of directly related work experience.
Operations Program Manager, V: Requires a bachelor's (or equivalency) + 10 years or a master's (or equivalency) + 8 years of directly related work experience.
Operations Program Manager, VI: Requires a bachelor's (or equivalency) + 12 years or a master's (or equivalency) + 10 years of directly related work experience.
Preferences
- Master's degree in a related field (e.g., MHA, MBA, MHPE, or equivalent)
- Experience in simulation-based education, academic medicine, or healthcare training environments
- Experience managing budgets, financial operations, or cost-recovery models
- Familiarity with simulation technologies, audiovisual systems, and/or educational platforms
- Experience leading multi-site or interprofessional programs
Knowledge, Skills, and Abilities
- Ability to analyze complex operational systems and implement effective solutions
- Strong leadership and team management skills, with a focus on staff development and engagement
- Excellent organizational, communication, and interpersonal skills
- Ability to manage multiple priorities and projects in a dynamic environment
- Strong financial and resource management skills
- Commitment to customer service excellence and continuous quality improvement
