Specialist IV

Position Description

Performs semi-professional work on various projects and programs. Work is performed under supervision within established policies with latitude for independent judgment. Employee performance is based upon a review of completed work and overall results obtained. May supervise specialized clerical section.

Major/Essential Functions

• Check e-mails to verify all credit card payments have been posted and receipted correctly
• Check the librarian portal for new library card applications
• Generate new library cards and upload into the KOHA system Verify patron information is complete and if not, access Banner to gain further information
• Verify correct expiration dates using Banner
• Trains students assistants in daily operation of the circulation
• Check in and out library materials
• Using KOHA system and determining if they need more in-depth assistance, introducing them to a Reference Librarian for further assistance
• Assist with the basic maintenance of circulation computers and OPAC’s
• Answer phone calls for circulation
• Answer phone calls for Reference, ILL and Administration when they are away from their offices
• Keep circulation office inventory up-to-date
• Assist with circulation monthly statistics on a daily basis
• Monitor the student assistants work habits and ensure that they are following procedures
• Keep up with Reference Librarian schedule on availability to assist patrons
• Assist patron’s with printers and scanning
• Assist patrons with ILL requests
• Assist student assistants in getting their ID badge and ensure that they have access to the library after hours
• When the supervisor is out, make sure that the office runs as smoothly as possible
• Call vendor on issues we may be experiencing with the vending machine
• Notify supervisor when there is a problem in circulation that needs attention
• Update patron records in KOHA
• Customer service issues
• Handles lighting, elevator, security gate issues
• Maintain room reservation for students
• Maintain Libchat for patron assistance
• Check out headset and chargers for laptops for students use
• Assists with daily activities Wednesday-Sunday in the Public Services area under the guidance of the Unit Manager.

Preferred Qualifications

• 5 years of office administrative work experience.
• Bachelor's degree in general business or related field.

Required Qualifications

High school plus 4 years experience. Additional education may substitute on a year for year basis.