Sr Director, Clinical Services

The Senior Director, Clinical Services, provides senior-level leadership and operational oversight for key clinical and strategic functions within the Department of Radiology at Columbia University Irving Medical Center. This position is responsible for clinical operations for the Columbia Doctors–New York-Presbyterian Imaging (CDNYPI) joint venture, patient access and experience, physician and community outreach, new business development, and clinical workflow optimization.

Working in close partnership with physician leadership, hospital partners, and enterprise stakeholders, the Senior Director ensures the delivery of high-quality, patient-centered, efficient, and sustainable imaging services across the department’s clinical enterprise.

Responsibilities

Clinical Operations & Joint Venture Oversight

• Oversees day-to-day clinical operations for the CDNYPI imaging joint venture.
• Partners with physician, Columbia Doctors, and New York-Presbyterian leadership to ensure alignment with institutional goals.
• Monitors operational performance, quality metrics, service levels, and key performance indicators.
• Ensures compliance with regulatory, accreditation, and institutional standards.

Patient Access & Experience

• Provides leadership for patient access functions, including scheduling and registration workflows.
• Implements strategies to improve access, reduce wait times, and enhance patient satisfaction.
• Collaborates with enterprise patient experience teams to align with institutional priorities and best practices.

Physician & Community Outreach

• Oversees physician and community outreach activities to strengthen referral relationships and expand market presence.
• Develops and implements outreach strategies in support of departmental growth and service expansion.
• Analyzes referral and market data to identify opportunities for growth.

New Business Development

• Partners with departmental and institutional leadership on new clinical programs, site expansions, and strategic initiatives.
• Supports business planning, feasibility analyses, and implementation of new imaging services and partnerships.
• Collaborates with finance, legal, compliance, and strategy teams to support contracting and operational readiness.

Clinical Workflow Optimization

• Leads initiatives to evaluate and improve clinical workflows, operational efficiency, and throughput.
• Works collaboratively with radiologists, technologists, nursing, IT, and administrative teams to implement process improvements.
• Uses data and analytics to identify performance gaps and sustain operational improvements.

Leadership & Management

• Manages and develops a team of clinical, operational, and outreach staff.
• Promotes a culture of accountability, collaboration, continuous improvement, and service excellence.
• Provides leadership through change management and operational transformation initiatives.

Minimum Qualifications

• Bachelor's degree or equivalent in education and experience, plus Seven (7) years of relevant experience.

Preferred Qualifications

• Minimum of 7 years of progressively responsible leadership experience in healthcare operations.
• Demonstrated experience managing complex clinical operations and cross-functional teams.
• Strong leadership, communication, analytical, and organizational skills.
• Master’s degree in health administration, Business Administration, Public Health, or related field.
• Experience in an academic medical center or large, complex health system.
• Experience with ambulatory, imaging, or physician practice operations.
• Experience with joint ventures, patient access operations, and clinical growth initiatives.

Other Requirements

• Strategic thinking and execution
• Regulatory expertise and compliance leadership
• Enterprise project management
• Stakeholder engagement and collaboration
• Analytical and data-driven decision making
• Leadership and team development