Sr. Manager, IT
Job Summary
Information Technology Management
The Senior IT Manager is a proactive and strategic leader
responsible for overseeing IT operations, projects, client
relationships, and team performance in a dynamic academic
environment. This senior-level role requires a highly organized
individual with strong technical expertise in systems
administration, network concepts, and enterprise IT solutions. In
addition to direct team leadership, this position plays a key role
in aligning and coordinating efforts across other IT managers and
senior systems engineering staff to ensure consistency,
standardization, and strategic execution across the
organization.
The Senior IT Manager is instrumental in mentoring staff, driving
operational excellence, and ensuring alignment with institutional
goals, security standards, and service expectations. This role
oversees end-to-end IT service delivery, including staffing,
purchasing, inventory management, compliance initiatives, and
process standardization, while serving as a trusted partner to
university leadership and departmental stakeholders.
This is an ON-SITE position.
About UIT:
University Information Technology
(UIT), the central IT service provider for the
University of Utah, reports to the U's
Chief Information
Officer and is responsible for many of the U's shared
IT services including the wired and wireless network; Campus
Information Services (CIS) portal; UMail, telephone, and online
collaboration; digital learning technologies; information security;
software licensing; and a host of other IT systems and
services.
About the University of Utah: Located in Salt Lake
City, the U is the flagship institution of the State of Utah's
system of higher education, home to
arts and museum
venues and a member of the
BIG-12 Conference.
Skiing and
snowboarding opportunities are a short distance from
campus, and opportunities to pursue activities from
biking to hiking to fishing abound. Salt Lake City is
home to the
Utah Symphony and
Opera,
Ballet West,
professional sports teams, and a wide range of
other cultural and recreational activities.
Responsibilities
Senior Manager, Information Technology
Management
- Design, develop, and implement IT systems, policies, and
operational goals that support both organizational and departmental
needs.
Provide senior-level leadership and coordination across IT
managers and senior systems engineering staff, ensuring alignment
of priorities, standards, and service delivery models.
Lead, mentor, and develop IT staff by providing coaching,
training, and professional growth opportunities; establish clear
performance expectations and conduct regular evaluations.
Oversee staffing functions including workforce planning,
recruitment, hiring, onboarding, and HR-related processes in
alignment with university policies.
Act as a primary liaison between IT and client departments,
building strong relationships, understanding business needs, and
ensuring high levels of customer satisfaction.
Plan, coordinate, and manage IT projects from initiation
through completion, while also serving in a hands-on technical role
(systems administration) as needed.
Ensure adherence to IT best practices, ITIL processes, and
standardized workflows to improve service delivery, consistency,
and operational efficiency.
Manage and maintain asset lifecycle processes, including
purchasing, inventory control, auditing, and equipment tracking for
all supported departments.
Oversee procurement activities, including vendor coordination,
equipment ordering, and contract management for departmental IT
services and support agreements.
Ensure compliance with institutional security initiatives,
policies, and regulatory requirements; track and report on
compliance metrics and remediation efforts.
Manage and support Mobile Device Management (MDM) and endpoint
management solutions to ensure secure, standardized device
configurations.
Develop and maintain clear technical documentation, knowledge
base articles, and process guides to support staff and promote
consistency.
Collaborate with leadership to align IT services with strategic
priorities, financial planning, and long-term operational
goals.
Support and model a culture of accountability, organization,
and thoroughness, ensuring accuracy and consistency across all team
functions.
Participate in an on-call rotation and remain available outside
standard business hours to support critical client and operational
needs.
Travel on and off campus as required using a personal
vehicle.
Perform other duties as assigned.
Job Code: M34624Grade: M22
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education
can be substituted for 1 year of directly related work experience
(Example: bachelor's degree = 4 years of directly related work
experience).
Senior Manager, Information Technology Management
: Requires a bachelor's (or equivalency) + 8 years or a
master's (or equivalency) + 6 years of directly related work
experience.
Preferences
- 15 years of computer support related experience.
- ITIL Foundations Certification.
- A+ MCSE, or other applicable certifications.
- Microsoft Windows and Mac OS troubleshooting.
- Automated Device Management experience.
- JAMF 200 level training.
- Atrium, CCure and RS2 experience.
Special Instructions
Requisition Number: PRN45428B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 8-5 with on call responsibilities
for after hours, weekend, holidays, etc.
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $85,000 - $110,000
Close Date: 08/31/2026
Open Until Filled:
To apply, visit https://apptrkr.com/9746788"">https://utah.peopleadmin.com/postings/203998
je-113cdd740e534bb59b4d673ea5bf9787
