About This Opportunity

We are seeking a motivated Indigenous graduate to be a Student and Academic Administration Officer with excellent time management skills. In this role you will play a vital role in delivering high-quality support to students and academic staff within the Engineering, Architecture and Information Technology Faculty (EAIT). As a key member of the Student Administration team, you will provide professional advice, efficient service, and accurate information across a wide range of student lifecycle activities – from admissions and enrolments through to graduation. This is a great opportunity if you wish to work in a very positive environment.

Key responsibilities will include:

• Provide timely and accurate information to students, staff and stakeholders in line with University policies and legislation.
• Process student applications and documentation across admissions, progression, enrolment, graduation and exchange.
• Prepare and deliver recommendations on student matters to support decision making.
• Support the review and continuous improvement of procedures and processes.
• Ensure the accuracy of information across University systems, websites and publications.
• Provide administrative and secretarial support for meetings, committees and working groups.
• Support the implementation and improvement of Student Administration workflows, processes and reporting.
• Represent the University at engagement activities and undertake other duties as required.

About You

The University of Queensland considers that the filling of this position is intended to constitute a special / equal opportunity measure under section 105 of the Anti-Discrimination Act 1991 (Qld) and section 8(1) of the Racial Discrimination Act 1975 (Cth).

The position is therefore only open to Aboriginal or Torres Strait Islander applicants. The successful candidate will be required to provide evidence to confirm that they are an Aboriginal and/or Torres Strait Islander person.

Essential

• Completion of a bachelor’s degree within the last three years’ (degree must be awarded prior to commencing).
• A sound understanding of administrative processes relevant to student and academic administration, or the ability to rapidly gain such knowledge.
• Demonstrated ability to establish priorities and meet deadlines.
• High level of attention to detail and accuracy in written work.
• High level written, verbal and interpersonal communication skills.
• The ability to work collaboratively and effectively within the team and across other organisational units.
• A strong orientation to the provision of a high level of customer service.
• An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

Desirable

• Experience in a tertiary education institution or other large organisation in an area related to student administration would be highly regarded.
• Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, and the use of CRM systems would be desirable.