Student Employee - Northeast
Job Summary:
The student employee position will focus on administrative support, learning support, or specialized support while offering educational and career growth. Student employees are generally responsible for the following: Providing excellent customer service to students, faculty, staff, and campus visitors. Answering incoming phone calls. Performing a variety of administrative and/or office duties. Providing assistance and support to faculty and/or staff in completing special projects as assigned.
Primary Duties and Responsibilities:
Shared Duties / Responsibilities:
- Performs general administrative responsibilities in support of the department/office/campus
- Completes department-specific projects as assigned
- Provides customer support to students
- Provides team support to colleagues
- Provides technical support on TCC platforms (e.g., myTCC, HelloTCC!, and Canvas, etc.)
- Additional duties/responsibilities as assigned
- Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
- Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
- Supports the values of the College: teaching excellence, student success, innovation and creativity and service to the College
- Supports the mission, values and 3 goals and 8 principles of the College
Position-Specific Duties / Responsibilities
Administrative Support
- Managing office correspondence (phone, mail)
- Operating office equipment
Instructional Support
- Provides lab and classroom support
- Addresses discipline-specific questions from students
- Completes Tutoring Certification after hire
- Provides tutoring for discipline area or lab
Mentor
- Supports and engages with new students throughout the academic year
- Participates in one-on-one and group sessions as a campus/college advocate, role model, and student resource
- Serves as an energetic and enthusiastic volunteer to help first-year students succeed at TCCD
- Learns and shares information about the TCCD community, student life, and campus resources
- Demonstrate leadership potential
- Be self-motivated with a positive attitude
- Learns about different cultures
- Develops and maintains relationships with as well as provides assistance and support for first-year students (focus on a smooth transition, acclimation, and a sense of belonging)
- Serve as a resource for students new to TCCD
- Helps facilitate and encourages attendance at all FYE programs
- Participates in training, programs, and activities and attends group meetings
- Attends group meetings
- Serve as a positive role model
Specialized Support
- Completes campus/department-specific projects
- Maintains confidentiality of all records and databases associated with assigned area
- Manages small research or technical related task
- Responsible for operating certain specialized technical equipment or working in department-specific software (District departments ? non-curriculum related)
- Provides support to the assigned areas during college presentations
*Performs Other Related Tasks as Required
*The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Required Minimum Qualifications:
- High school diploma or GED
- Currently enrolled in at least six (6) credit hours with Tarrant County College
- Customer service experience
- Strong communication skills
- Experience with word processing, spreadsheet and presentation software (i.e. Microsoft Office, etc.)
- Experience with web-based software (e.g. Microsoft 365, OneDrive, Canvas, Blackboard, etc.)
Administrative Support
- Professional telephone etiquette
Instructional Support
- Completed courses in the discipline area (e.g. Math, Science, etc.)
- Earned grade of B+ (88%) or higher in discipline area (e.g. Math, Science, English, etc.)
Mentor
- Be in good academic and student conduct standing
- Familiar with the following: TCC Career Paths, TCC Campus Resources, financial aid process
- Leadership skills
Specialized Support
- Completed courses related to the department (e.g. Information Systems, HR, Office Administration, etc.)
Preferred Qualifications:
Following degree plan or in the process of earning certification related to department/discipline area
Knowledge, Skills and Abilities:
- Ability to follow verbal and written instructions
- Ability to make entry-level decisions
- Demonstrate good interpersonal and communication skills
- Willingness to ask questions
- Understanding of simple department procedures
- Ability to maintain a level of professionalism during working hours
- Has a genuine desire to help their peers succeed
Physical Demands and Work Environment:
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and climb or balance. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually quiet.
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