Student Experience Officer

About the Role

The Student Experience Officer plays a vital role in delivering high-quality frontline support to students, ensuring they receive professional guidance and signposting on a range of personal, pastoral, and welfare-related matters. Reporting to the School Student Experience Manager, the post holder is a key point of contact for students, offering tailored support to enhance their academic and personal development.

A key focus of the role is proactively engaging with students, identifying challenges, and working closely with academic and professional services colleagues at School, Faculty, and University levels to ensure timely and appropriate interventions. The post holder will contribute to student engagement initiatives, wellbeing programmes, and feedback mechanisms to improve the student experience.

The Student Experience Officer will also support and champion the student voice by managing feedback processes, coordinating extenuating circumstances procedures, and assisting in the implementation of strategies that promote student wellbeing, retention, and success.

Where applicable, the post holder may provide direction to Education Services Administrator, ensuring high standards of service delivery and professional development.

About You

You will be educated to degree level (or equivalent qualification) or have equivalent experience, with experience of working effectively with students and administration within Higher Education. You will have a relevant level of interpersonal skills, with an ability to build relationships and communicate using a range of media.

You will also be able to work with tact and confidentiality when dealing with sensitive/ confidential issues and be able to respond to students in an empathetic and professional manner. You will also have an ability to work independently, using own initiative, to organise and prioritise a significant number of varying demands.

About the School

The School of Economics and Finance is a leader in teaching and research at both the national and international level. It has a range of both undergraduate and postgraduate programmes, including programmes that are jointly run with other Schools. The School has over 800 undergraduate students.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.