Student Experience Officer

About us:

The Institute of Psychiatry, Psychology & Neuroscience (IoPPN) offers an intellectually stimulating environment in which to work, where staff are dedicated to the advancement of knowledge and learning, in the service of society. Across our three schools, we provide high-quality teaching, research and innovation across psychiatry, psychology and neuroscience.

The Education Support Team are looking for a Student Experience Officer to join the team and continue to improve the student experience of our students, from Undergraduate, Postgraduate (taught & research) to our online cohort of students.

Join us in our mission to shape the future of education and empower students through innovative learning and community experiences.

About the role:

This role leads on a wide range of student experience activities in the Institute of Psychiatry, Psychology & Neuroscience (IoPPN). The role will support the Senior Student Experience Manager in delivering a programme of student engagement (e.g. improving communication within the Faculty) as well as curriculum development activities (e.g. student feedback); cohort/network-building activities (e.g. social events celebrating student achievements, guest lectures and welcome/induction activities); and student partnership initiatives. The role will also work collaboratively on broader strategic objectives (such as community building).

This is a full time post (35 hours per week), and you will be offered an indefinite contract.

We operate a hybrid working policy. The successful candidate will work in our offices in Denmark Hill, for a minimum of two days per week. These days can vary, and also increase, based on operational need and events.

About you:

Essential criteria

• Educated to degree level Degree or equivalent, or has relevant work experience within the Higher Education sector
• Demonstrable understanding of the current national situation in relation to higher education
• Excellent communication, interpersonal and influencing skills
• Excellent time management and prioritization skills
• Experience of developing and implementing communications strategies using marketing, media, public relations or social media
• Experience of medium – large scale event planning, execution and review
• Experience in using a variety of communications channels, including e-communications and events bulletins, with proven ability to provide advice on most appropriate channels depending on context and user need
• Experience of motivating and engaging people, preferably students, in both a one-to-one and group setting, establishing meaningful and effective channels of communication

Desirable criteria

• Experience working interdisciplinary across teams in Higher Education
• Understanding of the UK higher education system