ESSENTIAL JOB FUNCTIONS:

Performs various duties within the financial aid department including uploading and processing documents into the college's student information system and federal student aid processing systems; following federal, state, and college practices and guidelines to ensure compliance; certifies student eligibility regarding citizenship, veteran status, federal loan aggregate, defaults and bankruptcy, social security number, educational purpose, program of study, and academic progress.
Verifies financial data reported on the students' FAFSA.
Reviews tax and other documentation to determine annual income and verifies family household and asset information.
Determines financial need using federal and college guidelines.
Revises federal student aid awards based on changes in eligibility and student requests.
Assists with the identification and processing of potential fraud issues regarding federal student aid
Processes reports from the U.S. Department of Education regarding student's FAFSA information, loan eligibility, and previous enrollment. Assists with the reconciliation of federal awarding and funding.
Assumes general responsibility for daily operations, subject to management overview.
Maintains student records in required systems.

Communicate with students and parents regarding federal student aid eligibility, required documentation, award revisions, academic records, and appeal decisions.
Interfaces with other college departments (such as the Telephone Information Center and Student Central), the Ohio Department of Education, the National Student Clearinghouse, higher education institutions, high schools, and other community partners.

General duties which may include scanning documents, distributing, and processing mail. Maintains correspondence with other staff, students, and faculty as needed.
Maintains confidentiality of student records and other information.
Supports the work of other staff as appropriate; participates in the communication of the administrative activities and workflow of the department staff.

Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

OTHER DUTIES & RESPONSIBILITIES

Other duties as required.
Manages multiple assignments of varying complexity while meeting federal as well as internal regulations and procedures, with the ability to adapt to the changing needs of the College and business partners.
Attend all required department meetings and trainings.
Hours may include working outside of a normal workweek schedule on an as-needed basis.
Regular, predictable, and punctual attendance is required.