Student Service Center Coordinator, Enrollment Management - School of Medicine

Job Details

Student Service Center Coordinator, Enrollment Management - School of Medicine

Wayne State University is searching for an experienced Student Service Center Coordinator, Enrollment Management - School of Medicine at its Detroit campus location.

Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

Essential functions (job duties):

Position Purpose: The Student Service Center is the first stop for students as they engage with the Offices of Financial Aid, Records and Registrar and Undergraduate Admissions. This position supports the University’s goal of offering a student centered approach to helping incoming and continuing students navigate these offices. Reports to Director, Student Service Center.

Essential Functions:

• Select, train, and supervise Student Service Center front desk Student Assistants and Work Study staff. Partner with Director and other key staff in coordinating Student Service Center schedule to ensure adequate coverage at peak times.
• Coordinate and participate in outreach events including calling campaigns, mailings, and on-campus programs including Student Service Center Express, University Orientation, Orientation II, etc. Coordinate outgoing calling campaigns with other Enrollment Management units.
• Serve as a point of contact for defined market segments by providing excellent customer service through clear written and verbal communications. Assist students, parents, and others in the community by providing instructions and information, clarifying outstanding requirements, and assisting students with building relationships with other campus personnel. Lead in a student-focused customer forward philosophy. Triage student needs across each service platform to ensure students are being placed on the most meaningful paths.
• Collaborate with key stakeholders, share the basic functions of the Student Service Center office, and find ways to become more collaborative to support students utilizing shared data and best practices.
• Create and maintain reports and databases to document performance and provide statistical analysis of outcomes in comparison to divisional goals for increasing efficiency and quality of service as well as monitoring cost benefits and effectiveness of activities performed. Utilize data to identify trends and behavioral drivers, develop growth strategies, forecast performance goals, and analyze results to inform outreach activities. Provide updates and report analysis to Enrollment Management senior leadership.
• Collaborate with other Enrollment Management units to coordinate the implementation and evaluation of communications, outreach, registration, and graduation activities. Adapt work to model best and promising practices across this “one-stop” philosophy for student services.
• Perform other related duties as assigned.

Qualifications:

Education: Bachelor’s degree in communications, business administration, technology, social sciences, or related field. An equivalent combination of education and experience may be accepted.

Experience: Minimum 3-5 years' experience in higher education in relevant areas: student affairs, enrollment services, academic advising, supervision experience; or similar experience in customer relationship development and management.